Operations Training Manager

Overview

Ensures Omni culture and operational standards are maintained through training and development for all Operations departments.

Responsibilities

Drives Omni values and philosophies through all associate training, events and activities. Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.

Ensures Rooms, Engineering & Food and Beverage Division associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.

Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.

Conducts leadership development programs.

Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.

Working with the Hotel Manager and Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills.

Measures the effectiveness of training to ensure goals are met and a return on investment.

Actively promotes and informs associates about all training opportunities and associate activities.

Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

Maintains training records and ensures full participation and compliance

Actively participates in strategic planning and flawless execution of departmental initiatives

Is an internal "PR Agent" for the Rooms Division & Food and Beverage Division, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments

Coordinates and facilitates associate activities and events.

Responsible for administrative duties relative to the above accountabilities.

Education

Minimum two year degree from an accredited university in a related major or equivalent experience. Training Certification a strong plus

Experience

1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort Strong platform skills, as well as excellent written and oral communication skills Excellent computer skills including Excel, Power Point, Word and other programs. Broad understanding of the hotel operations, systems and procedures

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Atlanta Hotel at Centennial Park

ATLANTA, GEORGIA

STAY IN THE HEART OF DOWNTOWN AT OUR ATLANTA HOTEL

Located in the Centennial Park District just 15 minutes away from the airport (ATL), Omni Atlanta Hotel at Centennial Park is connected to State Farm Arena and Georgia World Congress Center—perfect for business or a city break. Guest rooms and suites provide uninterrupted views of the skyline, with Centennial Olympic Park and Atlanta’s cultural attractions nearby. Explore the walkable downtown area via streetcar or the MARTA station adjacent to our hotel. After a day in the city, take a dip in the heated pool or hot tub. You can also keep up with your workout routine in the state-of-the-art fitness center, equipped with Peloton bikes, in our downtown Atlanta hotel. Four on-site dining destinations with indoor and outdoor spaces, including Top Draft sports bar and New South Kitchen, cater to all tastes. As the closest hotel to Mercedes-Benz Stadium and State Farm Arena, Omni Atlanta Hotel at Centennial Park is perfect for dinner and drinks before attending a concert, event or seeing your favorite team. You will also find that our downtown hotel is the perfect venue for your next meeting, event or wedding, with 120,000 square feet of available event space.

Adresse	190 Marietta Street NorthWest, Atlanta, GA 30303
Type de propriété	Hotel
# Emplois	49

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.