Security - Loss Prevention Manager

Temps plein

Loss Prevention Manager

Overview:

The Loss Prevention Manager role is dedicated to providing quality service that exceeds Guest and Member expectations. The Loss Prevention Manager works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.

Responsibilities:

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Front Office Managerto develop, implement and manage safety and loss control programs & initiatives.
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed.
• Provide and assist with all Safety/Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
• Filing information related to incidents/accidents.
• Supervise employee locker and housing audits.
• Monitor and follow up on footage from Loss Prevention cameras.
• Assist with scheduling and timekeeping for officers.

Qualifications:

• Must have excellent written and verbal communication skills
• Requires a minimum of 2 years previous experience in Loss Prevention or Law Enforcement.
• Previous experience in Hospitality Highly Preferred.
• Must be proficient in Microsoft Applications and have excellent presentation skills
• Must have great attention to detail and willing to stand and walk for long periods of time.
• Associate Degree preferred
• Must be able to work a flexible schedule to include all shifts, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.