Front Desk Agent | Overnight
Temps plein

Omni Mount Washington Resort
Bretton Woods, NH

Une propriété de: Omni Hotels & Resorts
Publié 12 mars 2026 par Omni Hotels & Resorts
Enregistrer
Tweet
LinkedIn

Overview:

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities:

  • Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight
  • Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
  • Expeditious and diplomatic resolution of guest problems.
  • Fully knowledgeable in all emergency procedures.
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  • Ensure proper registration of guests and credit procedures are followed.
  • Distribution of all nightly reports.
  • Efficient processing of guaranteed no show billings.
  • Maintain current back up reports.
  • Handling Express Check-Outs ensuring their completion.
  • Ensuring adherence to all systems and control procedures.
  • Ensuring that third shift Night Audit checklist and responsibilities are completed.
  • Balancing of daily postings and revenue

    • Qualifications:

  • This person must have a high propensity for customer service.
  • Previous cash handling experience required
  • Previous night audit experience strongly preferred
  • Previous full service hotel/resort front office experience required
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to work cohesively with co-workers both within and outside of department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Ability to stand for prolonged periods of time.
  • Requires working overnight shift.
  • Computer Skills (Synergy, Microsoft Office)
  • Must live within 50 miles of the hotel

    • Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

    EEOC is the Law Poster.

    Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

    Omni Mount Washington Resort

    BRETTON WOODS, NEW HAMPSHIRE

    ELEVATE YOUR MOUNTAIN ADVENTURE AT OUR NEW HAMPSHIRE RESORT

    A place where historic moments shaped the world, the Omni Mount Washington Resort & Spa invites you to enjoy cherished experiences with friends and loved ones. Soar through the mountain air on a zipline canopy tour, take a dip in our indoor or outdoor pools, or play a round of golf when you stay at our New Hampshire resort. Book a ski trip in winter, a guided adventure in the summer, or indulge in a pampering session year-round in our 25,000 square-foot spa and wellness center. Enjoy resort activities like tennis, scenic gondola rides, hiking, lawn games or winter activities, and end your day with dinner at our resort’s restaurants and bars. Grab a bite at Stickney’s Steak & Chop Pub or at the elegant 1902 Main Dining Room before grabbing a nightcap over your favorite game in the Cave - a prohibition-era speakeasy tucked within one of the remaining grand hotels. Retreat to our hotel rooms and suites, featuring sweeping mountain views, plush bedding and more. Our Bretton Woods mountain resort is also the perfect backdrop for your next event, with 30,000 square feet of available space to host your gathering.

    Adresse 310 Mount Washington Hotel Rd, Bretton Woods, NH 03575
    Type de propriété Hotel
    # Emplois 40

    À propos de Omni Hotels & Resorts

    About Omni Hotels

    Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

    At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.

    A WELCOME FROM JOY…

    Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

    Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

    Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

    Explore our site and get to know us. We’d love to hear from you.

    Other Jobs at Omni Mount Washington Resort:
    Banquet Server
    Omni Mount Washington Resort
    Bretton Woods, NH
    Une propriété de: Omni Hotels & Resorts
    Temps plein
    Il y a environ 9 heures
    Housekeeping Floor Supervisor
    Omni Mount Washington Resort
    Bretton Woods, NH
    Une propriété de: Omni Hotels & Resorts
    Temps plein
    Il y a environ 9 heures
    Hair Stylist
    Omni Mount Washington Resort
    Bretton Woods, NH
    Une propriété de: Omni Hotels & Resorts
    Temps plein
    Il y a environ 9 heures
    View more