Catering Services Manager

Temps plein

SUMMARY

This is a catering sales position specifically focused on direct sales-related duties. Some detailing will be required for events contracting within 2 weeks of arrival.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but is not limited to the following. Other duties may be assigned based on resort and business demands.

• Responds to incoming catering leads within a 24 hour timeframe (unless a lead is received on a Friday and the response must be back to the client by Monday Noon their time)
• All leads must be presented at the daily DBR (Daily Business Review) outside of the catering free-sell window
• Proactively identifies, qualifies, and solicits new business to achieve personal and resort revenue goals
• Closes the best opportunities for the Resort based on the market conditions and hotel needs
• Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.)
• Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction
• Builds and strengthens relationships with existing and new customers to include sales calls, FAM events, site inspections, etc.
• Effectively uses sales resources and administrative/staff support
• Generates contracts and creative proposals to meet customer needs
• Provides accurate, complete, and effective turnover to event services
• Can develop clear and effective market plans and action steps
• Possesses effective communication skills
• Presents ideas, expectations and information in a concise, well organized manner
• Continues communications with catering contacts before, during and after all meetings to encourage rebook of business or to solicit other business within account.
• Manager may be required to entertain outside of business hours.
• Represent hotel at functions which are related to hotel sales and marketing efforts
• Conduct site inspections, familiarization trips and other related functions to develop potential catering business
• Maintain the highest ethical standards while representing Omni Hotels and Resorts
• Maintain a thorough understanding and direct knowledge of hotel’s primary competitors
• Achieve revenue sales goals presented for each quarter on a consistent basis.
• Create and keep up to date banquet event orders, event resumes, and all other relevant event information if booking is within 2 weeks of arrival.
• Assist with the creation of profitable menus and distribution of client expectations to Food & Beverage Departments.
• Effectively coordinate efforts between Sales and Food & Beverage management.
• Ensure that the department standards are met and that all company policies and procedures are adhered to.
• Ensure that all departments meets all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

SUPERVISORY RESPONSIBILITIES: Act as a liaison between customers and resort. Utilize hotel staff through the issuance of contracts, banquet event orders, and diagrams to ensure the group has a successful stay.

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have 3+ years’ experience as a Catering Sales Manager at a similar sized and type of hotel or hotel, with managing large groups, events, and conventions with size ranges of 2-1,000 guests in attendance
• Proven ability to exceed catering sales goals of at least Expert in time management
• Expert in front-facing customer service skills, such as patience and professionalism
• Strong food and beverage knowledge as it relates to large scale events.
• Expert in guiding customers with event setups and diagrams.
• Strong knowledge and experience with events containing large, outsourced exhibits, drayage, and production companies
• Demonstrated success in managing a wide range of complex events, including food shows, professional teams, government delegations, large-scale exhibits, and specialized group functions.
• Ability to focus attention on guest needs while remaining calm and courteous at all times
• Highly responsible & reliable
• Strong interpersonal and problem-solving abilities
• Strong ability to work independently, but ask for guidance when needed
• Computer expert in Microsoft Window applications, Social Tables, FDC and Delphi
• Certified Meeting Planner [optional]
• Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone
• Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, PowerPoint, and Word required.
• Ability to work cohesively and respectfully with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor.
• Proven strong customer service focus with a passion for creating memorable and personalized guest experiences.
• Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays.
• Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
• Position requires the ability to move at a quick pace for extended periods of time.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and sit. The employee frequently is required to walk; use hands to finger, handle, or feel taste or smell; and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.