Director of Loss Prevention

Temps plein

TheDirector of Loss Prevention responsible for the daily operations of the Loss Prevention Department including the directing and overseeing of the day-to-day functions of protection of hotel guests, associates, and property.

Responsibilities:

• Monitors & drives appropriate compliance levels of all Omni Hotels & Resorts’ Life Safety Programs, training, and SOP directives.
• Responsible for planning, evaluating, organizing, recruitment, training, and directing the activities of the Loss Prevention Agents, Supervisor, and Manager.
• Reviews all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents).
• Maintains surveillance procedures through-out the property.
• Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms.
• Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
• Ensures that all hotel service levels are maintained, and aids when necessary.
• Acts as the hotel representative when resolving guest problems and concerns. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
• When necessary is responsible for administering corrective action with associates.
• Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
• Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition.
• Set priorities for the loss prevention team and provide feedback to others that enhances performance.
• Conduct a monthly department meeting.
• Periodically inspects exterior of building.
• Maintains a continual line of communication with the Executive Committee.
• Conduct Annual and New Hire OSHA Training.
• Conduct a monthly Safety Committee meeting and follow-up on any issues.
• Coordinates associate locker inspections and bag checks.
• Monitors First Aid Kits throughout the Hotel.
• Completes Moments of Service Checklists monthly.
• Distribute Daily Hotel Incident/Accident Log to EC Committee.
• Conduct a semi-annual hotel fire drill.
• Ensures monthly Fire extinguisher inspections.
• Ongoing Security department training.
• Understanding of all emergency procedures.

Qualifications:

• Position requires a minimum of four years Loss Prevention/Security Management experience in a hotel or related industry. Director level experience, preferredCollege degree preferred.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
• Must be First Aid and CPR certified and/or willingness to receive such training.
• Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele.
• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. This includes via email, telephone, and two-way radio.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Must be able to reach various areas of the hotel at a rapid pace if necessary.
• Maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Maintain a professional business appearance, attitude, and performance.
• Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
• Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.