Overview:

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.

Use friendly and appropriate expressions when engaging guests.

Supervising the bell staff and ensure they perform their duties efficiently.

Assist in making reservations for restaurants and limousines for our guests.

Ensure the delivery of parcels, mail, and special deliveries to guestrooms.

Ensure that the bell storage closet is maintained, clean and tidy.

Follow-up with guest complaints to ensure that any problems are resolved.

Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.

Utilize bell carts effectively and with caution.

Ensure Lobby Presence when on shift.

Direct guests to the Front Desk or meeting rooms.

Call taxis and/or shuttle for guests as needed.

Assist, retrieve, and load luggage for guests.

Notify the Front Desk and Guest Services of VIP arrivals whenever possible.

Engage in conversation with as many guests as possible.

Aid guests in locating other areas of the hotel (walk them to destination if possible).

Train new bell staff members on the proper procedures and protocols of the hotel.

Maintain daily bell log for all arrivals and departures.

Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, doorstops, bell carts.

Qualifications:

Previous luxury hotel experience is required.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

Knowledge of the surrounding area and all of its attractions.

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

Must have the ability to report to work on time and when scheduled.

Must have the ability to stand and/or walk for extended periods of time.

Must meet standards of appearance and maintain a high level of personal hygiene at all times.

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Computer literacy to include: Payroll systems

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Royal Orleans Hotel

NEW ORLEANS, LOUISIANA

RETREAT TO OUR NEW ORLEANS HOTEL IN THE FRENCH QUARTER

Omni Royal Orleans anchors the beautiful French Quarter at the fashionable intersection of St. Louis and Royal streets. From the marble lobby to the crystal chandeliers overhead, our historic Four Diamond New Orleans hotel reflects a more sophisticated time. Step onto the rooftop pool deck or the wrought iron balcony of select guest rooms to look down on the street activity of the bustling French Quarter. Right outside the double doors, discover the storied architecture, boutique shopping and cultural experiences that The Big Easy has to offer. Just two blocks away, Bourbon Street resonates with activity and excitement. You can also spend the day immersed in New Orleans culture visiting Louisiana State Museum, Preservation Hall and 1850 House. Explore the enchanting culture of the city through fabulous food, upbeat jazz and inviting nightlife at our French Quarter hotel in New Orleans.

Adresse	621 St. Louis Street, New Orleans, LA 70140
Type de propriété	Hotel
# Emplois	21

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.