Reservations Coordinator

Temps plein

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

Overview:

Meticulously manage and oversee the Group Reservation process. Assist theDirector of Revenue Management and Reservations Managerin daily duties including answering phones, filing and computer work.

Responsibilities:

• Maintain positive guest relations at all times
• Able to perform job functions with attention to detail, speed and accuracy
• Able to prioritize and organize work
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services in coordinating group bookings
• Handle mail / correspondence.
• Process confirmations as needed.
• Enter/maintain Group blocks in the PMS system.
• Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks.
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
• Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Check rooming list for accuracy.
• Pre-block all group needs for suites or connecting rooms.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s.
• Follow all Omni Credit Policies.
• Control suite inventory and specialty rooms according to suite request policy.
• Monitor group pickup and advise DORM if group should be re-forecasted.
• Report to the DORM any changes in group pickup that would affect selling strategies.
• Adhere to the selling strategies set by the DORM.
• Check Daily arrivals to ensure accurate reservations.
• Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.

Qualifications:

• Strong keyboard skills.
• Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
• Ability to learn and master multiple software systems.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.
• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.