Banquet Server

Disponible Temps plein

Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service,anticipatingand delivering guests’ needs. The Servercomprehendsthe food and beverage menus and serves food and drinks to our guests directly.

Responsibilities:

• Consistent maintenance and refinement of service standards.Ensurescompliance with all hotel standards and local laws.
• Ensure compliance with health, safetyand sanitation awareness standards. Prepare daily for health department andEcosureinspections.
• Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel including but not limited to polishing china, glass, silver and holloware, brewing coffee, cleaning and filling condiments, serving food and beverage, setup and breakdown of buffets and food stations, proper breakdown and storage of FOH food requisitions, cleaning and clearing of tables.
• Complete set up and break down of assigned banquet event.
• Perform all banquet sideworkas assigned by management including but not limited to the cleaning of food and beverage equipment, tables, walls, and carpets surroundingassignedwork area.
• Perform proper steps of service for all banquet events. Responsible for ensuring high-quality meeting room sets, service, food qualityand presentation.
• Assistculinary with food and beverage assembly and plate up as needed.
• Responsibleto pickup clean linen fromstoreroomas well asbringdirty linen todesignatedarea for cleaning at the end of each event.
• Responsible to adhereto all proper trash procedures.
• Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensuresprompt delivery and quality control frompointof departure to arrival.
• Must retainand maintain complete knowledge of all food andbeverage menuitems.
• Report to managementany need for housekeeping or maintenance of banquet areas and banquet equipment.
• Responsible tomaintainall furniture,fixturesand equipment to a high standard. Minimize breakage bydemonstratingcare when handling hotel assets and equipment.
• Contribute to the cleanliness and organization of all banquet space, FOH & BOH.
• Executesall necessary instructions on Banquet Event Orders.
• Assistin the controlling of food and beverage quantities by avoiding over/under preparing.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actionsto turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurateandtimelymanner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e.nearby entertainment, theaters, etc.
• Responsible to attenddailystand upmeeting to gather relevant information prior to each event.
• Encourages and builds mutual trust, respectand cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations.Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required departmenttrainingsand meetings.
• Perform any other duties required by management.

Qualifications:

• Candidatemust have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant serving experience in a large convention hotel is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekendsand holidays.
• Highly developed customer service skills;possessinga friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm,engagingand personalized service.
• Candidatemust be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possessthe ability to handle stressful and busy hotel operations. Ability tomaintaina positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintaina high levelof personal hygiene at alltime.
• Clear, concisewrittenand verbal communication skills.Candidatemust be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include:Payroll systems, Micros, POS systems
• Serve Safe certified | Unexpired TABC required.

Environment & Physical Requirements:

• Interior of hotel, inrestaurant and kitchen areas with exposure to steam, humidity and extreme temperature.
• The ability to stand/walk for extended periods of time.
• The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.
• Exposure to hazardous cleaning chemicals.