This role serves as both pre-arrival experience curator and on-property host - designing personalized itineraries prior to arrival and delivering seamless, anticipatory service throughout the stay.

The Resort Experience Planner for our Luxury Residences is entrusted with creating a private-residence style experience within a world-class resort setting. Every interaction must reflect Forbes Five-Star standards, emotional intelligence, discretion, and flawless execution.

Success in this role is defined by anticipation, personalization, and effortless service delivery.

Responsibilities:

Proactively connect with guests prior to arrival to understand preferences, special occasions, lifestyle needs, and itinerary goals
Design customized experiences incorporating golf, spa, dining, recreation, transportation, and in-residence amenities
Review arrivals, guest history, loyalty tier, and booking details to anticipate opportunities to enhance the stay
Curate thoughtful Moments of Service that create emotional connection
Secure tee times, spa appointments, dining reservations, entertainment, and bespoke requests with precision
Manage deposits, confirmations, billing routing, and detailed reservation notes to ensure seamless execution
Collaborate cross-functionally with Housekeeping, Culinary, Golf, Spa, and Front Office to prepare for arrival
Serve as the dedicated Luxury Residence point of contact throughout the guest stay
Ensure residences are impeccably prepared and personalized prior to arrival
Maintain consistent, polished communication during the stay
Anticipate unspoken needs and resolve concerns with urgency and discretion
Deliver thoughtful surprise-and-delight experiences aligned with Forbes standards
Monitor and track incremental experience revenue generated through curated offerings
Perform additional duties and special projects as assigned, ensuring alignment with Luxury Residence service standards and resort operational priorities

Qualifications:

Luxury hospitality experience required; Forbes or Five-Diamond experience strongly preferred
Previous hotel experience in Front Office, Reservations, or Guest Services preferred
Exceptional organizational skills and attention to detail
Strong written and verbal communication skills with refined presence
Ability to learn and master multiple hospitality software systems
Strong working knowledge of Microsoft Excel
Ability to analyze situations and make decisions that exceed guest expectations
Ability to stand for duration of the shift
Ability to lift objects over 50lbs

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni PGA Frisco

FRISCO, TEXAS

DISCOVER THE MODERN HOME OF GOLF AT OUR FRISCO RESORT

TRAVEL + LEISURE WORLD'S BEST AWARDS 2024 WINNER

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.

Adresse	4341 PGA Pkwy, Frisco, TX 75033, United States, Frisco, TX 75033
Type de propriété	Hotel
# Emplois	84

À propos de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.