In Room Dining Supervisor

Temps plein

Overview:

The Supervisor is responsible for supervising the activities of the room service staff. Their main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of Assistant Room Service Manager.

Responsibilities:

• Ensure optimal performance in the day-to-day operation.
• Ensuring proper tray set up procedures.
• Assist Room Service Manager and Assistant Room Service Manager in training of the staff.
• Check the waiters' orders and set-up.
• Control order load of the waiters.
• Assign waiters and service attendants' duties.
• Monitor and respond appropriately to feedback from guests.
• Be creative with enhancing or upgrading amenities.
• Create amenities for sales promotion.
• Examine food and beverage preparation
• Check on tray and table removal.
• Establish and maintain cohesive and effective Associate relations.
• Inspect daily set-up, presentation and delivery of amenities.
• Handle the execution of the hospitality.
• Maintain guest contact.
• Conduct administrative work requirements.
• Performs related duties and special projects.
• Provides functional assistance and directions to the Room Service operation.
• Must follow prepared scenario to encourage upselling.
• Give the approximate time of delivery for the order.
• Knowledge of food menu and wine list.
• Know and adhere to all liability laws.
• Printing of reports at the end of the shift and banking out.
• Must have knowledge on minibar system, maintaining, and stocking and ordering product.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Qualifications:

• Good communication skills both written and verbal
• Enthusiastic and friendly with a positive attitude
• Must have previous food and beverage experience in fine dining or hotel
• Food & Beverage or Room Service experience is preferred
• Must be able to work a flexible schedule including AM & PM shifts, weekends and holidays
• Minimum high school diploma
• Must have TABC & Food Handlers certification upon hire.
• Must be able to work a flexible schedule including weekends and holidays
• Candidates must be able to speak fluent English

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.