Overnight Bellperson

Temps plein

JOBPURPOSE: Toprovide assistanceand servicesforallguests, beginning inthe lobby and carrying throughout the hotel stay,in order toensure pleasurable accommodations and efficient handling of all guest needs.

ESSENTIAL JOB FUNCTIONS:

• Use friendly andappropriate expressionswhen engaging guests; engage in conversation with as many guests as possible.

• Be pleasant, smile and greet all guests, using surnames when obtained.

• Be actively engaged with our guests.Identifythe needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

• Ensure that all arriving anddepartingguests are treated with maximum courtesy and are served expeditiously.

• Store luggage according to hotel policies and procedures; assist, retrieve and load luggageandguestsitems.

• Be familiar with parking validation procedures.

• Assistin making reservations for restaurants and limousines for our guests;assistin airline ticket requests and taxi/shuttle scheduling as needed.

• Ensure the delivery of parcels, mail,laundryand special deliveries to guestrooms, executiveoffices,or meeting rooms.

• Ensure that the public areas, bellclosetaremaintained, clean and tidy.

• Follow-upwith guest complaints to ensure that any problems are resolvedby adhering to the service recovery process.

• Arrange special requests for guests including and not limited to flowers, rental cars,forwardingluggage, sight-seeing tours and advising of different quality local shopping areas.

• Utilize bell carts effectively and with caution.

• Ensure the floor is covered 100% of the time, including the Front Desk.

• Direct guests to the Front Desk or meeting rooms& aidguests inlocatingother areas of the hotel (walk them to destination if possible).

• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.

• Be familiar with local attractions and businesses. Be sure to recommend on-site venuesfirst.

• Be familiar with all hotel amenities (to includeWireless Internet, Select GuestProgram,GHA, LaundryServices, and Omni Kids Program).

• Be familiarwith all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space &Parking Garage).

• Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing).

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance;maintainconfidentiality of proprietary information; protect company assets.

• Perform otherduties&special projects asassigned by the management team.

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

QUALIFICATIONS:

• Excellent customer service,communication,andproblem-solvingskills

• Maintain a professional business appearance, attitude, and performance

• Must be able to work a variety of shifts, including weekends and holidays.

• Prior customer service experiencerequired, preferably in hotels.

ENVIRONMENT&POSITION ANALYSIS:

• Lift,carry,and place objects weighing up to 50lbswithoutassistance.

• Move,push,and pull objects weighing up to 100lbswithoutassistance.

• Stand,walkor sit for an extendedperiod or for an entire work shift.

• Requires constant motion, including bending,pushing,and pulling.

TOOLS& EQUIPMENT:

• Desktop computer (Opera,Alice,SALTO, Synergy, Microsoft Office), printer, telephone, copier, faxmachine, two-way radio dispatch, bell cart