Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Comfort Suites Newark- Airport

Brand new hotel with a Newark Airport shuttle With complimentary shuttle pickup directly from all three terminals, we're here to welcome you from the moment you step out of the airport. The newly built Comfort Inn & Suites® Newark Liberty International Airport hotel in Newark, NJ, combines a warm and welcoming experience with stunning views and incredible amenities. Our AAA Three Diamond hotel includes a complimentary hot breakfast every morning, a 24-hour fitness center and complimentary WiFi that makes it easy to check in for your flight. We encourage all our guests to inquire about our event spaces, perfect for intimate meetings and business conferences. We invite you up to the lounge with our hotel's full-service rooftop bar and restaurant, Gateway on the 9th. Grab a bite to eat, watch the game or gather to explore local entertainment and nearby sightseeing options for your next adventure. Our proximity to Prudential Center, New Jersey Performing Arts Center, and New York City Attractions makes us the perfect fit for tourists coming into town to explore. Each of our guestrooms contains a cozy bed for you to enjoy, along with a microwave, mini-refrigerator and in-room coffeemaker to wake up refreshed before early morning flights. All rooms include a flat-screen TV for evening entertainment or to check the weather first thing in the morning. Our team at the Comfort Inn & Suites® Newark Liberty International Airport is ready to welcome you.

Adresse	98 Frelinghuysen Ave,, Newark, NJ 07114
Type de propriété	Hotel
# Emplois	5

À propos de Shaner Hotel Group

You matter at Shaner Hospitality Management. We constantly strive to attract and retain the best talent in the hospitality industry. We want all of our associates to reach their maximum potential and build amazing careers at the hotels we manage. Together, we all succeed.

With many opportunities ranging from full services hotels in the Florida Keys to select service hotels located in the heart of Columbus, OH, there is no shortage of where this journey will take you. Our front desk agents and housekeepers keep the guests our number priority during their stays with us. Our Food & Beverage teams craft and create such incredible dishes and mouth-watering award wining cocktails to satisfy every guest we encounter.

We invite you to search, apply and begin your career with Shaner Hotels!