Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Harrisburg International Airport

Relax in our hotel at Harrisburg International Airport

Conveniently located at the airport, the new Fairfield Inn and Suites Harrisburg International Airport invites you to enjoy a stress-free travel experience to the Harrisburg area. Once inside our hotel, the guest will relish our state of the art amenities including complimentary high-speed Wi-Fi and 24 hr. business and fitness centers. Start your day off right with our complimentary hot breakfast or enjoy a nightcap at Hub 717 Restaurant & Lounge with bespoke cocktails and classic American fare. Relax in our spacious rooms featuring large workstations with ergonomic chairs, HDTVs and plush bedding. With easy access to the Pennsylvania Turnpike and I-83, our new hotel is the perfect place to stay and visit nearby Harrisburg and Hershey area attractions such as the National War Museum and Hersheypark. Whether you are in town for business or pleasure, let our welcoming staff make you feel at home.

Adresse	4 Terminal Drive, Middletown, PA 17057
Type de propriété	Hotel
# Emplois	2

À propos de Shaner Hotel Group

You matter at Shaner Hospitality Management. We constantly strive to attract and retain the best talent in the hospitality industry. We want all of our associates to reach their maximum potential and build amazing careers at the hotels we manage. Together, we all succeed.

With many opportunities ranging from full services hotels in the Florida Keys to select service hotels located in the heart of Columbus, OH, there is no shortage of where this journey will take you. Our front desk agents and housekeepers keep the guests our number priority during their stays with us. Our Food & Beverage teams craft and create such incredible dishes and mouth-watering award wining cocktails to satisfy every guest we encounter.

We invite you to search, apply and begin your career with Shaner Hotels!