Hotel Night Auditor

Temps plein

Join Our Team at Capri Laguna on the Beach

Are you a night owl with a passion for hospitality? We are currently seeking a talented individual to join our team as a Night Auditor at Capri Laguna on the Beach in picturesque Laguna Beach, CA.

Essential Duties:

• Assist guests with check-in and check-out processes, ensuring accurate and timely service.
• Address guest inquiries, concerns, and complaints promptly and effectively.
• Manage guest reservations, including changes and cancellations.
• Handle guest requests such as wake-up calls and special accommodations.
• Conduct daily financial audits, including balancing and reconciling all accounts.
• Prepare and distribute daily reports, including revenue, occupancy, and other relevant statistics.
• Ensure accurate recording of financial transactions, including cash and credit cards.
• Post room charges, taxes, and other necessary adjustments to guest accounts.
• Investigate and resolve discrepancies found during the audit process.
• Monitor hotel security by following established protocols and reporting any suspicious activities.
• Process end-of-day procedures and ensure that all systems are updated with the correct data.
• Prepare and organize reports for management review.
• Manage incoming phone calls, emails, and other communications.

Compliance and Security:

• Adhere to all policies and procedures, including safety, security, and confidentiality standards.
• Ensure compliance with financial and accounting policies and regulations.
• Report any incidents, accidents, or emergencies to the appropriate management staff.
• Monitor the hotel premises during the night shift to ensure guest safety and security.

Minimum Qualifications & Skills:

• High School Diploma or equivalent.
• At least 1 year of work experience in hotel operations and knowledge of hotel management systems, Opera PMS preferred.
• Able to work independently and efficiently in a fast-paced environment.
• Strong customer service and communication skills.
• Basic accounting knowledge and numerical aptitude.
• Ability to work independently and manage time effectively.
• Detail-oriented with strong problem-solving skills.
• Ability to handle stressful situations calmly and efficiently.

Working Conditions:

• This position requires overnight shifts, from 11:00 PM to 7:00 AM.

• Must be able to work weekends, holidays, and overtime as required.

• The work environment is in a hotel front desk setting, with regular interaction with guests.