General Manager

Temps plein

About Candlewood Suites Aurora

Candlewood Suites Aurora is a trusted IHG extended-stay hotel located in the heart of Aurora, IL, serving business travelers, families, and long-term guests who call our property home. We are proud to offer a warm, comfortable, and welcoming environment backed by the strength of the IHG brand. As we continue to grow, we are looking for a passionate and results-driven General Manager to lead our team and take our property to the next level.

The Role

As the General Manager of Candlewood Suites Aurora, you will be the heart of our operation. You will be responsible for leading all aspects of the hotel from the guest experience at the front desk to the cleanliness of every suite, from the performance of your team to the financial health of the property. This is a hands-on leadership role that requires someone who is not afraid to roll up their sleeves, lead by example, and create a culture where both guests and team members thrive.

What You Will Be Doing

• Oversee all daily hotel operations including front desk, housekeeping, and maintenance to ensure a consistently clean, safe, and welcoming environment
• Drive hotel revenue and profitability through strategic budgeting, cost control, and smart revenue management practices
• Recruit, train, schedule, and develop team members to foster a positive, guest-focused, and high-performing culture
• Monitor and respond to guest feedback and online reviews in a timely manner, handling all service recovery situations with professionalism
• Ensure full compliance with IHG brand standards, company policies, and all applicable local, state, and federal regulations
• Manage vendor relationships, inventory, and purchasing to maintain quality standards while controlling costs
• Conduct regular property inspections to ensure brand compliance, cleanliness, and safety across all areas of the hotel
• Build relationships with local businesses and extended-stay clients to drive occupancy and grow market share
• Report to ownership and provide regular updates on financial performance, guest satisfaction, and team development

What We Are Looking For

• 2+ years of hotel leadership experience as a GM, with extended-stay or select-service experience strongly preferred
• IHG brand experience is a plus; familiarity with IHG standards and systems is highly desirable
• Strong leadership, communication, and problem-solving skills with a lead-by-example approach
• Solid understanding of front office operations, housekeeping standards, and basic property maintenance
• Proficiency with hotel PMS systems, basic financial reporting, and Microsoft Office
• Proven track record of driving guest satisfaction scores and meeting financial targets
• Flexible availability including evenings, weekends, and holidays as needed

What We Offer

• Competitive salary based on experience
• Performance-based bonus potential
• Paid time off
• IHG hotel stay discounts
• Supportive ownership and a stable, well-established property
• Opportunity to make a real impact and grow your career in hospitality leadership