Description

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, order, and luxury presentation throughout the resort. This role oversees all housekeeping operations — including guest rooms, public areas, and back-of-house spaces — ensuring an exceptional guest experience that reflects the resort’s five-star standards. The ideal candidate is hands-on, detail-oriented, and passionate about creating a pristine and welcoming environment.

Key Responsibilities

Lead, train, and inspire the housekeeping and laundry teams to deliver consistent luxury-level cleanliness and service.
Maintain daily inspection routines for guest rooms, public areas, and employee spaces.
Ensure all guest accommodations and resort areas meet brand standards.
Manage scheduling, payroll, and inventory of cleaning supplies and linen.
Develop and enforce quality assurance standards and safety protocols.
Coordinate with Front Office and Maintenance to ensure seamless operations and guest satisfaction.
Respond promptly to guest requests and feedback, ensuring quick and effective resolutions.
Monitor performance, coach team members, and foster a culture of pride, teamwork, and professionalism.
Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
Uphold sustainability practices in product use and operational efficiency.

Qualifications

3–5 years of housekeeping management experience in a luxury hotel or resort setting.
Proven leadership, communication, and team-building skills.
Strong eye for detail, organization, and aesthetics.
Excellent understanding of cleaning techniques, materials, and industry standards.
Ability to work flexible schedules, including weekends and holidays.
Ability to work with a diverse team

Preferred Attributes

Bilingual (English/Spanish/Creole) highly desirable.
Commitment to service excellence and guest delight.
Passion for hospitality and maintaining the beauty of luxury spaces

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hawks Cay Resort

Hawks Cay Florida Keys Resort

Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.

Adresse	61 Hawks Cay Boulevard, Duck Key, FL 33050-3756
Type de propriété	Resort
# Emplois	29

À propos de EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

Make An Impact

BUILD A CAREER AS EXCEPTIONAL AS YOU

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.