Resort Experience Planner - Luxury Residence
Temps plein

Omni PGA Frisco
Frisco, TX

Une propriété de: Omni Hotels & Resorts
Publié 9 février 2026 par Omni Hotels & Resorts

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THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

Omni PGA Frisco Resort & Spa is seeking an intuitive and detail-oriented Resort Experience Planner dedicated exclusively to our Luxury Residences.

This role serves as both pre-arrival experience curator and on-property host - designing personalized itineraries prior to arrival and delivering seamless, anticipatory service throughout the stay.

The Resort Experience Planner for our Luxury Residences is entrusted with creating a private-residence style experience within a world-class resort setting. Every interaction must reflect Forbes Five-Star standards, emotional intelligence, discretion, and flawless execution.

Success in this role is defined by anticipation, personalization, and effortless service delivery.

Responsibilities

  • Proactively connect with guests prior to arrival to understand preferences, special occasions, lifestyle needs, and itinerary goals
  • Design customized experiences incorporating golf, spa, dining, recreation, transportation, and in-residence amenities
  • Review arrivals, guest history, loyalty tier, and booking details to anticipate opportunities to enhance the stay
  • Curate thoughtful Moments of Service that create emotional connection
  • Secure tee times, spa appointments, dining reservations, entertainment, and bespoke requests with precision
  • Manage deposits, confirmations, billing routing, and detailed reservation notes to ensure seamless execution
  • Collaborate cross-functionally with Housekeeping, Culinary, Golf, Spa, and Front Office to prepare for arrival
  • Serve as the dedicated Luxury Residence point of contact throughout the guest stay
  • Ensure residences are impeccably prepared and personalized prior to arrival
  • Maintain consistent, polished communication during the stay
  • Anticipate unspoken needs and resolve concerns with urgency and discretion
  • Deliver thoughtful surprise-and-delight experiences aligned with Forbes standards
  • Monitor and track incremental experience revenue generated through curated offerings
  • Perform additional duties and special projects as assigned, ensuring alignment with Luxury Residence service standards and resort operational priorities

Qualifications

  • Luxury hospitality experience required; Forbes or Five-Diamond experience strongly preferred
  • Previous hotel experience in Front Office, Reservations, or Guest Services preferred
  • Exceptional organizational skills and attention to detail
  • Strong written and verbal communication skills with refined presence
  • Ability to learn and master multiple hospitality software systems
  • Strong working knowledge of Microsoft Excel
  • Ability to analyze situations and make decisions that exceed guest expectations
  • Ability to stand for duration of the shift
  • Ability to lift objects over 50lbs

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.

Omni PGA Frisco

FRISCO, TEXAS

DISCOVER THE MODERN HOME OF GOLF AT OUR FRISCO RESORT

TRAVEL + LEISURE WORLD'S BEST AWARDS 2024 WINNER

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa. 

Adresse 4341 PGA Pkwy, Frisco, TX 75033, United States, Frisco, TX 75033
Type de propriété Hotel
# Emplois 61

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