Resort Experience Planner - Luxury Residence

Temps plein

THE MODERN HOME OF AMERICAN GOLF

Omni PGA Frisco Resort & Spa is seeking an intuitive and detail-oriented Resort Experience Planner dedicated exclusively to our Luxury Residences.

This role serves as both pre-arrival experience curator and on-property host - designing personalized itineraries prior to arrival and delivering seamless, anticipatory service throughout the stay.

The Resort Experience Planner for our Luxury Residences is entrusted with creating a private-residence style experience within a world-class resort setting. Every interaction must reflect Forbes Five-Star standards, emotional intelligence, discretion, and flawless execution.

Success in this role is defined by anticipation, personalization, and effortless service delivery.

• Proactively connect with guests prior to arrival to understand preferences, special occasions, lifestyle needs, and itinerary goals
• Design customized experiences incorporating golf, spa, dining, recreation, transportation, and in-residence amenities
• Review arrivals, guest history, loyalty tier, and booking details to anticipate opportunities to enhance the stay
• Curate thoughtful Moments of Service that create emotional connection
• Secure tee times, spa appointments, dining reservations, entertainment, and bespoke requests with precision
• Manage deposits, confirmations, billing routing, and detailed reservation notes to ensure seamless execution
• Collaborate cross-functionally with Housekeeping, Culinary, Golf, Spa, and Front Office to prepare for arrival
• Serve as the dedicated Luxury Residence point of contact throughout the guest stay
• Ensure residences are impeccably prepared and personalized prior to arrival
• Maintain consistent, polished communication during the stay
• Anticipate unspoken needs and resolve concerns with urgency and discretion
• Deliver thoughtful surprise-and-delight experiences aligned with Forbes standards
• Monitor and track incremental experience revenue generated through curated offerings
• Perform additional duties and special projects as assigned, ensuring alignment with Luxury Residence service standards and resort operational priorities

• Luxury hospitality experience required; Forbes or Five-Diamond experience strongly preferred
• Previous hotel experience in Front Office, Reservations, or Guest Services preferred
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication skills with refined presence
• Ability to learn and master multiple hospitality software systems
• Strong working knowledge of Microsoft Excel
• Ability to analyze situations and make decisions that exceed guest expectations
• Ability to stand for duration of the shift
• Ability to lift objects over 50lbs

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.