The Nolen Rooftop Supervisor

Temps plein

 As our Food & Beverage Supervisor, you will lead daily outlet operations while ensuring a high level of guest service and team performance. You will greet and engage with guests, understand their preferences, answer questions, recommend menu items, and support the preparation and service of food and beverages as needed. You will oversee service flow, coach team members, and step into operational roles when required. Success in this position requires a professional and approachable leadership style, strong operational awareness, efficiency under pressure, and solid knowledge of food and beverage service standards. 

This position may require flexible scheduling availability

Job Requirements

• Assist in accurately forecasting food and beverage revenue and expenses 
• Assist in enforcing financial control procedures for cash handling, vouchers, inventories, and receivables 
• Identify revenue opportunities, cost risks, and operational problem areas and take corrective action 
• Create and distribute team member schedules in a timely and accurate manner based on business levels 
• Order food, beverage, and operating supplies and monitor par levels and inventory controls 
• Supervise day-to-day operations of all food and beverage outlets 
• Ensure sanitation and safety standards are maintained for all F&B areas and equipment to protect assets and comply with regulations 
• Step into operational roles as needed, including serving, bartending, bussing, and hosting, to support service levels and guest experience 
• Support staffing coverage needs and adjust labor deployment in real time based on demand

Job Qualifications

• Advanced knowledge of food and beverage and hospitality operations, including financial controls and outlet management 
• Demonstrated ability to manage people, solve complex operational issues, and drive F&B performance 
• Proven ability to read, interpret, and execute Banquet Event Orders (BEOs) accurately and completely 
• Experience executing events and group functions, including coordination with kitchen, bar, service, and setup teams 
• Highly motivated team player with strong initiative and results orientation 
• Proven ability to anticipate, prevent, identify, and resolve workplace and guest service issues 
• Able to perform effectively in fast-paced, high-pressure environments 
• Approachable, service-focused, and consistently guest-driven in behavior and decision-making

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available! 
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand 
• Discounts for friends and family within your hotel brand 
• Team Member recognition and bonus 
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals 
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.