Assistant General Manager

Temps plein

Forest Hills Country Club is a premier, member-owned private club located in the heart of Chesterfield, Missouri. Known for its vibrant community and outstanding amenities, the Club is entering an exciting period of growth and transformation. With significant strategic initiatives underway—including a major dining room enhancement—Forest Hills is focused on elevating the member experience for years to come.

We are seeking a dynamic, high-energy, and service-driven Assistant General Manager / Clubhouse Manager to play a key leadership role during this exciting chapter. This position works closely with the General Manager/COO and serves as an integral member of the senior leadership team.

Forest Hills Country Club offers premier golf, dining, and social experiences supported by a robust calendar of club-sponsored events. These include holiday celebrations, themed dinners, family programming, golf and racquet events, live entertainment, wine dinners, pool and aquatics programming, and long-standing member traditions that define the Club’s culture.

The Assistant General Manager / Clubhouse Manager is responsible for overseeing clubhouse operations, including food and beverage, member events, and pool/aquatic activities. This role is instrumental in ensuring seamless operations, exceptional hospitality, and consistent service standards across all member touchpoints. Through thoughtful leadership, operational excellence, and close collaboration with department heads, the AGM / Clubhouse Manager helps bring the Club’s vision to life while fostering a welcoming, engaging, and high-quality member experience.

Position Summary

The Assistant General Manager / Clubhouse Manager oversees the day-to-day operations of the clubhouse and supports the General Manager in delivering exceptional service, strong operational performance, and a positive, engaging club culture. This role will be heavily involved in clubhouse operations, food & beverage service, and the rollout of our newly enhanced dining experience.

Key Responsibilities

• Oversee daily clubhouse operations to ensure a seamless, high-quality and welcoming member experience
• Play a hands-on role in the launch and ongoing success of the club’s new dining room project.
• Lead, train, coach and develop clubhouse staff, including supervisors and department heads fostering a fun, accountable, service-oriented team culture
• Maintain service standards and ensure consistent execution across all clubhouse departments
• Handle member feedback, concerns, and service recovery with professionalism and discretion.
• Collaborate and partner with the General Manager on budgeting, labor management, and operational planning
• Support and oversee food & beverage operations, private events, and club functions
• Ensure compliance with club policies, safety standards, and regulatory requirements
• Foster a positive workplace culture focused on accountability, teamwork, and hospitality excellence

Qualifications

• 3-5+ years of leadership experience in a private club, hospitality, or high-end service environment
• Strong food and beverage and clubhouse operations background
• Proven ability to lead teams and manage multiple priorities in fast-paced environment
• Excellent interpersonal, communication, and problem solving skills
• Financial understanding related to labor, service levels, and operational efficiency
• Flexible schedule availability, including evenings, weekends, and holidays
• Appreciation for private club culture and a genuine passion for member service

Why Join Forest Hills Country Club?

• Be part of an exciting new dining room transformation
• Join a fun, engaged, and member focused leadership team
• Opportunity to help shape service standards and overall member experience
• Competitive compensation and benefits, commensurate with experience
• Work in a collaborative environment that values professionalism, teamwork, and hospitality