Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Fairfield Inn & Suites Lewisburg

Fairfield Inn & Suites - Lewisburg

Fairfield Inn & Suites Lewisburg is a new modern Marriott hotel with all of the comforts needed for an effortless stay. Conveniently located off of Route 15 and Interstate 80, guests will enjoy our close proximity to many local attractions including: Bucknell University, Historic Downtown Lewisburg, Roller Mills Antique Center, and World of Little League Museum. When traveling on business our corporate travelers will find themselves nearby to area business such as ConAgra Foods, GAF, Geisinger Medical Center, Lewisburg Federal Prison, Thermal Product Solutions and Weis. Our hotel offers intuitive work spaces and inviting guest rooms giving travelers the flexibility to work, rest, and maintain their momentum when staying in Central Pennsylvania. At Fairfield Inn & Suites Lewisburg, you're our #1 priority. Ask us about our Commitment to Clean and The Fairfield 100% Guaranteed, where we promise you'll be satisfied or we'll make it right. That's our commitment to you.