Assistant Manager - Rooftop

Position Overview

The Assistant Manager supports the General Manager in overseeing all operational aspects of a high-volume nightclub environment serving 700 guests daily. This role requires strong leadership in a fast-paced, high-energy atmosphere with emphasis on guest safety, revenue optimization, and team coordination. The Assistant Manager serves as Manager on Duty during assigned shifts and is responsible for maintaining operational standards while creating an exceptional nightlife experience.

Key Responsibilities

Operational Leadership

Serve as Manager on Duty overseeing all front-of-house operations during peak service hours

Coordinate seamlessly between bar staff, servers, security, hosts, and production teams

Monitor crowd flow, capacity management, and venue atmosphere throughout the night

Execute opening and closing procedures ensuring all checklists are completed

Oversee sound, lighting, and production elements to maintain desired energy levels

Manage door operations including guest lists, will call, and queue management

VIP & Bottle Service Management

Oversee VIP table assignments, bottle service execution, and premium guest experience

Build and maintain relationships with VIP clientele, promoters, and industry professionals

Maximize bottle service revenue through strategic upselling and premium offerings

Coordinate with hosts and servers to ensure seamless VIP arrivals and service

Handle VIP requests, special occasions, and ensure elevated hospitality standards

Safety & Security Coordination

Partner with security team to maintain safe environment and handle incidents appropriately

Enforce capacity limits and fire code compliance throughout operating hours

Monitor alcohol service and intervene when guests show signs of over-intoxication

Document incidents, ejections, and safety concerns with detailed reports

Coordinate emergency response procedures and maintain communication with local authorities

Conduct security briefings and ensure team understands safety protocols

Staff Leadership & Development

Lead and motivate teams of 20-50+ staff members during high-volume shifts

Conduct pre-shift meetings covering promotions, VIP reservations, and operational updates

Train bar staff, servers, and hosts on service standards and upselling techniques

Provide real-time coaching and performance feedback during service

Participate in hiring, onboarding, and disciplinary actions as needed

Address staff conflicts and maintain positive team culture in high-pressure environment

Financial & Administrative Support

Assist with staff scheduling to optimize labor costs during peak and off-peak periods

Monitor sales performance and identify opportunities to increase per-capita spending

Process end-of-night cash reconciliation, tip distribution, and sales reporting

Review daily P&L reports including covers, revenue, and labor percentages

Assist with inventory management for bar supplies and beverage programs

Support special events, DJ performances, and promotional night planning

Guest Experience & Service Recovery

Maintain visible presence on floor to ensure guest satisfaction and address concerns

Handle guest complaints with professionalism and authority to resolve issues immediately

Create memorable experiences for guests through personalized service and attention

Manage refund requests, service failures, and dispute resolution

Build rapport with regular guests and cultivate loyal clientele base

Compliance & Regulatory Standards

Ensure compliance with all liquor licensing laws and responsible alcohol service policies

Enforce age verification procedures and prevent underage drinking violations

Maintain health department standards and sanitation protocols

Complete incident reports and maintain accurate documentation for liability purposes

Qualifications

Required Qualifications

3+ years experience in high-volume hospitality with at least 1 year in supervisory role

Nightclub, high-volume bar, or entertainment venue experience strongly preferred

Proven ability to lead teams and make quick decisions in high-pressure environments

Strong understanding of beverage operations, bottle service, and premium spirits

Excellent crisis management and conflict resolution skills

Professional demeanor with ability to interact with VIP clientele and industry professionals

Working knowledge of POS systems, cash handling, and nightclub operations software

Valid alcohol service certifications (TIPS, ServSafe Alcohol, or state equivalent)

Must be 21+ years of age

Flexible availability including nights and ability to work until 4:00 AM or later

Preferred Qualifications

Experience managing venues with 500+ capacity and high-volume bottle service programs

Established relationships with promoters, DJs, talent buyers, or entertainment industry contacts

Background in event production, lighting, or sound systems

Advanced beverage knowledge including mixology, craft cocktails, and premium spirits

Social media savvy and understanding of nightlife marketing

Bilingual abilities

Key Competencies

High energy and stamina to maintain presence throughout long shifts

Situational awareness and ability to read crowd dynamics

Strong decision-making skills under pressure

Excellent communication and interpersonal abilities

Adaptability and flexibility in dynamic environment

Revenue-focused mindset with sales orientation

Team player with collaborative leadership style

Physical Requirements

Ability to stand, walk, and move continuously for 8-10+ hours

Capacity to work in extremely loud environment with flashing lights and strobes

Ability to lift up to 30-50 pounds occasionally

Stamina to work late-night hours and maintain alertness until closing

Hotel Bourre Bonne

This is a 168 room property that can by found just minutes from Whiskey Row. The KFC Yum Center Arena is less than 10 minutes away on foot and the entertainment district, Fourth Street Live! The hotel will feature a steakhouse, rooftop pool, and over 5000 sq ft of meeting space.