Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift

Complimentary hotel nights and discounts at Hyatt properties around the world

Tuition reimbursement program

2023, 2024 and 2025 Great Place to Work Certified 

SUMMARY

About the Role – Bell Attendant

As a Bell Attendant, you are often the first and last impression of the hotel. Your presence in the lobby and at the front drive sets the tone for a luxury guest experience. In this role, you’ll offer a gracious welcome, anticipate guest needs, and ensure a seamless arrival and departure—all while upholding the highest Forbes service standards.

Some of the responsibilities include:

Greet and escort guests upon arrival and departure with warmth, professionalism, and confidence.

Handle guest luggage with care, delivering to and from guest rooms or designated bell areas efficiently.

Open doors and provide assistance to guests and visitors entering or exiting the hotel.

Explain guest room features and amenities, including room key use, mini-bar, in-room safe, and valet laundry services.

Offer detailed information about hotel services, amenities, and hours of operation.

Provide knowledgeable recommendations and directions for local attractions, dining, and cultural events.

Arrange transportation (e.g., taxi, shuttle, limousine) and record advance requests when needed.

Clearly communicate valet and parking procedures.

Maintain a clean and inviting front drive, clearing debris, snow, or litter and reporting maintenance needs.

Support concierge services and collaborate with other departments to ensure an elevated guest journey.

Be present in the lobby as a polished representative of the hotel brand, ready to assist as needed.

Uphold all Forbes Five-Star standards in service delivery.

Requirements

Service-focused personality with a genuine passion for creating exceptional guest experiences

Previous experience in a guest-facing or luxury hospitality role preferred

Strong communication and interpersonal skills

Warm, polished, and professional presence with a commitment to excellence

Excellent knowledge of Toronto’s local area and attractions is an asset

Must have a flexible schedule, including weekends and holidays

Highly motivated and quality-driven approach to service

Ability to lift up to 50 lbs and work outdoors in various weather conditions

Comfortable with constant walking and standing throughout the shift

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

Park Hyatt Toronto

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.