Assistant Manager

Temps plein

The Assistant Manager is directly responsible for all front-of-the-house staff. He/she will need to be a visible, hands-on, and accessible leader to both members and staff alike. The position requires a high degree of grace, visibility, and a passion for delivering personalized service.

The Assistant Manager role and duties include, but are not limited to:

• An understanding of both front and back of the house operations
• Professionally receives and resolves member complaints.
• The ability to recruit and develop top talent for our F & B team.
• Communicates necessary information and provides objective and constructive feedback to employees. Takes the time to listen to employee concerns and deals with any challenges promptly.
• Assist the Front Desk Manager with reservations. Responsible for floor plans for both lunch and dinner.
• Establishes written service protocols, effectively conducts formalized food, beverage, and wine training programs, and ensures that staff training is ongoing and comprehensive.
• Assists the Clubhouse Manager in providing an effective internship program and in recruiting suitable interns for the food and beverage department.
• Implement an effective orientation program using rotational educational and training activities to ensure interns have a comprehensive and satisfying internship experience.
• Actively works with staff on the floor to train and enforce established service standards.
• Conducts pre-meal meetings.
• Updates the wine list by regularly changing bottle and by-the-glass offerings and consistently presents the list professionally and attractively.
• Regularly rotates the specialty drink menu and provides bartender training practices to ensure that beverage service, techniques, recipes, and presentation are progressive and evolving.
• Ensure that product store rooms are neat and orderly
• Works with the Clubhouse Manager to develop both operating and capital budgets
• Has knowledge of POS systems, Clubsoft a plus.
• Conducts regular and effective performance reviews for each full-time and regularly scheduled part-time employee.
• Orders and maintains a sufficient inventory of staff uniforms for the food and beverage staff.
• Ensures that employee standards of dress and grooming are consistently met.
• Ensures the correct appearance of dining rooms, bars, and other F & B rooms.
• Performs facility-closing procedures to ensure Club buildings are protected and secure.
• Attends approved seminars, workshops, and meetings to keep abreast of current information and developments in the field to enhance his or her value and quality of services to the Club.
• Performs any additional duties assigned by management.

Education and Experience

• Bachelor’s degree or related hospitality management degree required
• Minimum of 2-5 years of food service supervisory experience with an emphasis on fine dining.
• Knowledgeable in food and beverage cost controls, with a significant emphasis on wine.
• Has a professional demeanor and presence.
• Experienced with establishing and maintaining training programs.
• Demonstrated ability to successfully lead and motivate a diverse workforce.
• Proficient in Point of Sale Systems, Microsoft, Word, Excel, and Outlook.
• Strong oral and written communication skills required

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, twist, or reach.
• Push, pull, or lift up to 20 pounds.

Compensations & Benefits

Competitive salary commensurate with experience.

Full family benefits: Health, Vision, Dental

Paid Vacation

Paid Club closure- February ( 3 weeks)

401k after one year of employment, 4 % match

Year-end Bonus Holiday Bonus

Meals while on duty

Professional Chapter and National dues, educational allowance expenses

To be considered, please submit a cover letter and resume to the contact information below.

Bonnie Bocchino, CCM, CCE

General Manager

bonnie@innisardengolfclub.com