Domus Lobby Ambassador

Temps plein

JobDescription: Domus Ambassador

PositionSummary

The Domus Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. Thisrolerequiresoperationalleadership,hands-onguestinteraction,proactiveproblem-solving, and mentoring other team members to deliver exceptional service.

KeyResponsibilities

Make every interaction a positive experience for guests and team members.

GuestExperience

• Act as the primary point of contact for complex guest or resident inquiries and service requests.
• Anticipate guest needsand proactively address potential service issues.
• Model exemplary hospitality behaviors, setting the standard for the Hotel team.
• Collaborate with housekeeping, restaurant, engineering, security, valet, and other departments to resolve guest-impacting issues efficiently.
• Maintain consistent follow-up on guest concerns to ensure satisfaction.

OperationalCoordination

• Maintain accurate records of incidents, work orders, and guest feedback.
• Ensure lobby and public areas are organized, safe, and presentable at all times.
• Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency.
• Support cross-departmental communication to streamline operations and resolve challenges.

Qualifications& Competencies

• High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!
• Strong interpersonal, communication, and problem-solving skills.
• Ability to handle guest complaints and escalations diplomatically.
• Tech-savvy: familiarity with property management systems, work order platforms, and communication tools.
• Flexible schedule, including weekends, holidays, and varied shifts.
• Minimum 3 years of experience in hospitality, front desk, or guest relations preferred.
• Bilingual (English/Spanish) preferred.
• Genuine, thoughtful, and attentive care toward guests, residents, and teammembers.
• Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism.
• Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.

ProfessionalStandards

• Maintain a polished appearance and friendly and professional demeanor at all times.
• Convey a consistently upbeat, welcoming, and genuine attitude.
• Uphold confidentiality regarding guest, resident, and company information