Client Account Manager

Télécommande Hybride Temps plein

RealtyCom Partners is a telecommunications consulting firm based in the North Bay in San Rafael, CA. We serve multifamily apartment owners, managers and developers across the country. We’re looking for someone who has a solution-oriented mentality and can juggle many different tasks in service of our clients and customers.

We are willing to train the right candidate on the intricacies of the telecommunications industry; however, we are looking for a polished individual to step in and manage client accounts in the next 60-90 days. We need someone who is reliable, comes with experience managing multiple client accounts or vendor partnerships, has a desire to learn, and ability to translate new knowledge into action quickly.

The Client Account Manager owns the relationship and all interactions with their portfolio of clients. They must have great organizational and communication skills (written, verbal) and present well in video meetings with a positive attitude. This person should have a keen eye for detail and ability to follow existing systems and procedures independently, while working effectively with the larger company and administrative team.

What You'll Need:
- 5 years of previous experience in customer-facing position (on-going client support and project management a plus)
- Stellar work ethic and dependability – be able to work autonomously and still be a team player
- Warm, caring, patient, and positive attitude that drives hospitality and inspires others to do the same, the ability to change course and think outside the box is a must
- An aptitude for learning, accountability and driving excellence at all levels
- A desire to learn and ability to provide clear/concise communication to all parties
- Be computer-savvy with excellent working knowledge of Microsoft Word, Excel and Outlook
- Strong attention to detail, preferably with contracts and redline management
- Consistent reliable availability – must work Monday through Friday ideally 8:30-5:00pm
- Broad understanding of financial aspects of the business and real estate investments in general

What You'll Do:
- Manage all functions of daily client operations including project and contract management
- Drive excellence in standards of quality communication and interactions with our clients (verbally, written and in virtual video meetings) for long-term client retention
- Responsible for professional interaction and production of customer reports and correspondence, as well as managing and assisting clients with their acquisitions, dispositions, due diligence, contract management, and financial modeling
- Build mid-level customer and vendor relationships to develop significant presence and client retention
- Foster positive relationships between RealtyCom and our clients with a “can-do” attitude

Our Benefits:
- Competitive salary and bonus plan
- Medical/Dental/Vision/401k employee savings plan
- Paid Time Off (sick/vacation 14 days, holidays 8 days)
- Professional Career Development
- Fun company perks

We have a team-oriented work environment and offer someone the opportunity to learn and grow within a unique successful company. This position will have close personal training with the existing Account Manager in our office in San Rafael, CA for up to 30 days or as required. Some domestic travel may be required (few trips or conferences per year) outside of the Bay Area.

Still Interested?
- Send your resume and cover email outlining why you are interested in this position to the Hiring Manager Sarah at smabry@realtycompartners.com (no phone calls or direct emails please).

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in San Rafael, CA 94903