Front Office Manager

Temps plein

What you will be doing:

Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
• Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
• Assist with bi-weekly payroll
• Participate and lead the hotel upgrade program
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist and follow up with any guest inconvenience
• Review processes and procedures, looking for area of opportunity and putting in place improvement plan
• Work with Rooms Operations Manager on action plan to increase employee engagement
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Previous leadership experience in a similar role required
• A minimum of two year’s Front Office management system required
• Highly responsible and reliable
• University/College degree in a related discipline preferred
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, ramps

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.