Operations Manager - Rooms

Temps plein

Description

At Andaz 5th Avenue, we pride ourselves on delivering experiences that are both globally minded and locally inspired. Situated in the heart of Midtown Manhattan, our property blends the vibrancy of New York City with the distinctive Andaz brand ethos, personalized service, creative design, and authentic guest connections.

We are seeking a highly motivated Operations Manager – Rooms to join our team. This role is pivotal in ensuring that our guests experience world-class hospitality from arrival to departure. The Operations Manager oversees the day-to-day operations of the Front Office, Concierge, Bell/Valet Services, and Housekeeping coordination, ensuring seamless service delivery and operational excellence.

Key Responsibilities

• Lead and manage the front of house , including Front Desk, Concierge, Bell/Valet, and guest services.
• Partner closely with Housekeeping to maintain guest room inventory, cleanliness standards, and timely service.
• Develop and recommend budgets, labor cost plans, and operational objectives; manage within approved financial parameters.
• Recruit, train, coach, and counsel associates to uphold Andaz service standards and Hyatt brand values.
• Ensure proper staffing levels to meet guest service goals and operational needs.
• Respond promptly and professionally to guest requests, concerns, and complaints, ensuring appropriate action is taken to guarantee satisfaction.
• Maintain accurate information on rates, packages, and promotions, ensuring staff are fully trained and able to communicate offerings.
• Uphold compliance with cash handling, safety, and operational policies.
• Foster strong interdepartmental communication to ensure smooth operations and guest satisfaction.
• Contribute to strategic planning for both short- and long-term operational improvements.

Why Andaz 5th Avenue?

At Hyatt, we believe our guests select us because of our caring and attentive associates who deliver meaningful experiences. At Andaz 5th Avenue, you’ll be part of a team that thrives on creativity, collaboration, and excellence. Whether you’re looking to grow your career within Hyatt or contribute to shaping the guest journey at one of New York’s most dynamic lifestyle properties, this role offers both challenge and reward.

Requirements

• College degree preferred.
• 2- 3 years of prior hotel or hospitality experience
• Proven ability to lead and inspire teams in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organizational and time management discipline with attention to detail.
• Ability to resolve conflicts effectively and exercise sound judgment.
• Technical proficiency with hotel systems; ability to learn new programs quickly.
• Flexible schedule availability to meet business needs.
• Positive, hands-on leadership style with a commitment to guest satisfaction and associate engagement.