Description

The Concierge is a key ambassador of the Hawks Cay Resort experience, providing highly personalized, anticipatory service to guests. This role is responsible for creating memorable stays by arranging bespoke experiences, offering expert local knowledge, and ensuring every guest request is handled with discretion, efficiency, and exceptional attention to detail.

Key Responsibilities

Serve as the primary point of contact for guest inquiries, requests, and special arrangements
Deliver personalized recommendations for dining, entertainment, excursions, spa services, and cultural experiences
Coordinate reservations, transportation, private tours, and special events
Anticipate guest needs and proactively offer tailored services and experiences
Maintain strong relationships with local vendors, partners, and service providers
Handle guest concerns or issues with professionalism, empathy, and prompt resolution
Maintain accurate guest profiles, preferences, and request logs
Uphold resort standards for luxury service, confidentiality, and brand presentation
Collaborate with Front Desk, Housekeeping, Food & Beverage, and other departments to ensure seamless service

Qualifications & Skills

Previous experience in a luxury hotel or resort concierge or guest services role preferred
Exceptional communication and interpersonal skills
Strong knowledge of local attractions, dining, and cultural offerings
Ability to multitask and prioritize in a fast-paced, high-expectation environment
Discretion, professionalism, and a polished personal presentation
Proficiency in property management systems and concierge tools
Multilingual abilities are a strong advantage

Personal Attributes

Service-oriented mindset with a passion for hospitality excellence
Calm, confident, and solution-focused under pressure
Detail-oriented with strong organizational skills
Warm, engaging, and culturally aware

Work Environment

Flexible schedule, including evenings, weekends, and holidays
Guest-facing role requiring extended periods of standing and interaction

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Hawks Cay Resort

Hawks Cay Florida Keys Resort

Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.