Catering and Conference Services Coordinator

Temps plein

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

The Catering & Conference Services Coordinator supports the planning and execution of small-scale group events while providing administrative and operational support to the Catering & Conference Services team. This role will serve as the primary point of contact for pop-up meetings, rooms-only groups, and lower-revenue events that do not require full Conference Services Manager oversight.

The ideal candidate has foundational experience in hotel events, understands BEOs, resumes and group details, and is confident speaking with clients. They are organized, proactive, deadline-driven, and looking to grow into a conference services manager role as they gain luxury hotel experience.

• Serve as the day-to-day contact for assigned small groups, rooms-only blocks, and last-minute event requests, ensuring a smooth and professional client experience.
• Gather and confirm event details, create accurate BEOs, resumes and coordinate with internal departments to support the successful execution of assigned events.
• Support Conference Services Managers by assisting with group detailing, updating resumes, and preparing departmental documents as needed.
• Communicate guestroom block changes and pickup updates to Reservations/Rooms teams; maintain accuracy of information in FDC.
• Maintain organized electronic files, reports, and departmental documentation to ensure accuracy and accessibility.
• Generate reports and assemble materials for meetings, pacing, forecasts, and operational reviews as requested.
• Engage with clients professionally—via phone, email, and in person—demonstrating strong service skills and the ability to build rapport.
• Partner with Banquets, A/V, Front Office, and Operations teams to ensure all event information is clear, timely, and complete.
• Support the broader Catering & Conference Services teams with administrative and operational needs.
• Represent and champion Omni culture, service standards, and brand values in all interactions.

This job description is not intended to be all-inclusive. The employer reserves the right to modify duties, responsibilities, and activities at any time, with or without notice, to meet evolving business and operational needs.

• 1–2 years of experience in hotel events, catering, conference services, or related hospitality roles required; luxury/upscale experience preferred.
• Working knowledge of BEOs, meeting room sets, and basic event terminology.
• Strong organizational skills with the ability to manage multiple deadlines in a fast-paced environment.
• Confident communicator with polished verbal and written skills; able to speak with clients comfortably.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Experience with Delphi/FDC or a similar event management system preferred.
• Prior sales or customer-facing experience helpful.
• Demonstrates professionalism, reliability, and follow-through.
• Flexible availability, including occasional weekends or holidays based on business needs.
• A genuine desire to grow into a Conference Service management role within a luxury hotel environment.
• High school diploma or equivalent; further education in hospitality or related field is a plus.
• Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.

*This position is a full-time, on-site position with no work from home flexibility.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

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