Food & Beverage Manager

Temps plein

General Manager Of Outlets 

We are looking for an exceptional and passionate leader to join our team in Miami. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. 

Who Are We

Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Director of Catering and Events.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

About Freehand Miami

Talk about location – our OG Freehand hotel in Miami is the spot that has it all! It's a 5-minute walk from Miami Beach, and less than 1 mile from the nightlife of South Beach and features modern comforts like an outdoor terrace with a pool, two craft cocktail bars, a seasonal restaurant, and breakfast served daily. It’s both an escape from the bustle of the strip and an ideal access point to the best of the city. A full calendar of social events and fun activations are complemented by sun, sea and sand, making the OG Freehand a pleasure to stay at for guests, and a pleasure to work at for everyone in the team.

Nuts And Bolts Of The Job

• Schedule team members to business demands and track team member time and attendance

• Maintain purchasing, receiving and food storage standards.

• Maintain budgeted cost  and labor percentages while offering memorable guest experiences.

• Ensure regular, ongoing communication occurs (e.g. daily pre-shift, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings including weekly BEO and weekly managers meeting).

• Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs.  Celebrate successes and publicly recognize the contributions of team members.

• Solicit team member feedback, utilize an “open door” policy and review team member engagement results to identify and address team member problems or concerns.

• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market. 

• Ensure proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard.

• Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve quality

• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Develop and communicate a departmental strategy that is aligned with the property and brand and lead in its execution
• Establish goals to optimize performance and hold the department leadership team accountable for desired outcomes
• Provide inspirational leadership to enliven our service and brand standards
• Supervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence.  Ensure and maintain the productivity level of staff members
• Assist staff members on the floor during meal periods and high demand times
• Provide excellent customer service to all staff members, and respond quickly and proactively to staff concerns
• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.  Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed
• Improve service by communicating and assisting staff members to understand guest needs, providing guidance, feedback and individual coaching when needed
• Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent
• Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed
• Maintain a positive cost management index for departmental operations
• Oversee the financial aspects of the department including purchasing, payment of invoices and payroll
• Ensure proper controls are in place and polices are established and followed by all team members
• Establish and maintain open, collaborative relationships and ensure direct reports do the same
• Ensure regular, ongoing communication occurs (e.g. daily pre-shift meetings, divisional/departmental meetings, attendance at regular management meetings)
• Recruit and select talented managers and staff members who will enhance the 1 property’s culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands
• Create a learning atmosphere with a focus on continuous improvement
• Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example
• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.  Ensure the environment of the department emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.  Encourage and build mutual trust, respect and cooperation among staff members as well as members of management

Your Rock Star Experience

Our Employee Benefits

So You Think This Might Be You?

That's cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com/

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!