Retail Manager

Temps plein

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Merchandising and Buying

• Serve as primary buyer for the resort shop, meeting with vendors and product representatives to identify and select luxury goods and gifts that align with the resort's brand standards
• Display strong merchandising skills with keen attention to visual presentation and detail
• Curate a distinctive collection of high-quality merchandise that appeals to the resort's discerning clientele
• Stay informed of current trends in luxury retail and resort gift shop offerings

Operations Management

• Oversee all daily operations of the Wequassett Resort Shop
• Coordinate monthly physical inventory of all merchandise and stock and ensure timely submission to the finance department
• Ensure all pricing is accurate and in accordance with budget and departmental goals
• Monitor sales performance and adjust strategies to meet revenue targets
• Maintain organized stockrooms and ensure proper rotation of merchandise

Team Leadership

• Recruit, interview, select, and train seasonal sales personnel
• Schedule and supervise shop staff to ensure appropriate coverage
• Foster a team environment focused on exceptional customer service
• Conduct performance evaluations and provide ongoing coaching and development
• Lead by example in delivering five-star customer experiences

Customer Service

• Provide personalized, high-level customer service to resort guests
• Handle customer inquiries, special requests, and resolve any concerns professionally
• Create a welcoming and luxurious shopping environment
• Build relationships with returning guests and anticipate their needs

Collaboration and Communication

• Work closely with other resort departments to support overall guest experience
• Communicate effectively with management regarding inventory needs, sales trends, and operational matters
• Participate in resort meetings and initiatives as needed
• Maintain professional relationships with vendors and sales representatives

QUALIFICATIONS AND REQUIREMENTS

Experience

• 2-3 years of supervisory experience in a retail or merchandising environment required
• Hotel or resort experience is helpful but not required
• Proven track record in visual merchandising and product selection
• Experience with inventory management and retail operations

Skills and Competencies

• Strong eye for detail and visual merchandising
• Excellent customer service skills with ability to engage with luxury clientele
• Strong communication skills, both written and verbal
• Proficient computer skills, including point-of-sale systems and Microsoft Office
• Ability to work collaboratively across departments
• Strong organizational and time management abilities
• Financial acumen with understanding of budgets and profit margins
• Professional demeanor appropriate for a five-star resort environment
• Self-motivated with ability to work independently
• Flexible and adaptable to the needs of a seasonal operation
• Passionate about retail and creating exceptional guest experiences
• Detail-oriented with high standards for quality

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods up to 10 hours per day
• Ability to lift and move merchandise (up to 25-30 pounds)
• Availability to work flexible hours, including weekends and holidays as needed during the season

SEASONAL POSITION

This is a seasonal position aligned with the resort's operating calendar. Specific start and end dates will be communicated during the interview process.

Hourly Pay Range: $25 - $30 / hour based on qualifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.