Front Desk / Sales Manager

Temps plein

JOB SUMMARY

 We’re looking for an active customer-focused team player with exceptional sales skills to be the next Front Office / sales manager at our hotel. You’ll be responsible for all front office function and staff and developing a sales and marketing plan that includes soliciting new and existing accounts to meet and exceed revenue targets via outside sales calls, on-site visits and sales tours, and community networking. This energetic leader will be able to enhance revenue by researching local market trends and competition behavior to discover and close business leads. Please apply today if you have 3 years or more of experience in Customer service, sales and marketing, enjoy taking on new challenges, and enjoy meeting new people! As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

• High school diploma or GED; 4 years of experience in the guest services, front desk, sales, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years of experience in the guest services, front desk, or related professional area.
• 2-3 year of experience in sales, marketing, and local networking.

CORE ACTIVITIES

Leading Guest Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.

Sales and Revenue Goals

• Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking
• Identify new business leads by examining local market trends and competition activities
• Establish and grow our market share by developing and maintaining relationships with major group and catering clients
• Respond to RFPs, prepare group contracts, and coordinate with Area Director of Sales and management team.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.