Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Fairfield Inn & Suites Harrisburg West Mechanicsburg

Centrally located hotel near Harrisburg, PA

The Fairfield Inn Harrisburg West/Mechanicsburg offer spacious accommodations and convenient amenities just off I-81. Just minutes from Harrisburg, Hershey, Gettysburg and Carlisle, the hotel sits in the perfect location in South Central PA. Even large cities like Philadelphia, Baltimore and Washington DC are just a day trip's drive away. If you are coming to the area to Ski at Roundtop Mountain Resort, experience the thrills of Hersheypark® or attend one of the many car shows at the Carlisle Fairgrounds, then the Fairfield Inn is ideal for your stay. Fairfield Inn Harrisburg West/Mechanicsburg is the closest Marriott to the Deloitte headquarters and is in close proximity to Highmark Medical and Select Medical offices. Our Mechanicsburg hotel near Harrisburg, PA features 107 spacious guest rooms with complimentary WiFi, parking and breakfast. Bring the family and stay in one of our suites and enjoy the indoor pool. There is also a 24-hour fitness center to help you maintain your daily fitness routine.