Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Residence Inn by Marriott Norwalk

Centrally located in downtown Norwalk, the new Residence Inn Norwalk is the ideal place to stay and explore what the area has to offer. Our proximity to businesses like FactSet, Norwalk Hospital and area attractions such as the Maritime Aquarium, make our extended stay hotel the perfect place to stay for work or play. After a day of experiencing all that Norwalk has to offer, come home to the comfort of our apartment-inspired suites featuring full-size kitchens, complimentary Wi-Fi, Internet TV's, separate living areas and ergonomic workspaces. Start your day by fueling up at our complimentary breakfast buffet featuring a variety of breakfast favorites and end at our contemporary lobby Bar featuring drinks and light fare. Need a place to unwind? Visit our Fitness Center equipped with everything you need to complete your workout. No matter what brings you to Norwalk, let us at the Residence Inn Norwalk, make you feel at home.