Human Resources Generalist (12-Month Contract)

Temps plein

Shangri-La Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today.
As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings. 

Shangri-La Toronto

As a Service Leader – HR Generalist, with creativity, personal commitment and an emotional sense of true hospitality, work with the Area Director of Human Resources, participate in the development, implementation and administration of all Human Resources functions, including recruitment, training and development, Colleague relations, colleague engagement activities and maintaining Colleague records. 

Key Responsibilities:

• Participate in full cycle recruitment for all Colleagues with the exception of Executive Committee.
• Initiate and lead the recruitment for interns in all departments.
• Attend College/University Career Fairs and coordinate the attendance/participation of other Managers.
• Attend the Joint Health & Safety Committee (JHSC).
• Ensure compliance with the Occupational Health & Safety Act.
• Assist with accident and injury process
• As a first point of contact, maintain a positive, professional and confidential rapport with all Colleagues
• Ensure a cohesive, collaborative approach to working relationships by maintaining open and inclusive communication.
• Take an active role in ensuring a high level of Colleague engagement and internal communication
• Assist and take a lead in coordinating Colleague appreciation events and activities.
• Coordinate and administer extended health care plan and other Colleague benefit programs.
• Provide assistance to Colleagues and manage Short Term/Long Term disability claims in a timely manner.
• Manage and maintain the payroll system, generate reports, track vacation
• Support payroll processing and time tracking – Review and track the accuracy of time-off request forms before forwarding to the Payroll Manager.
• Facilitate and ensure a smooth onboarding process for all new Colleagues.
• Provide new Colleagues with Orientation Information Packages.
• Provide administrative support to the Learning & Development, Service Excellence Manager as required.
• Maintain accurate and confidential tracking of all Human Resources records/reports.  
• Assist and coordinate internal HR Meetings, as well as manage the bookings of the internal boardroom.
• Assist in managing and/or setting up appointments for the HR Team.
• Together with the HR Team, provides guidance and leadership for the HR Intern.
• Ensure comprehensive policies and procedures are maintained in line with corporate standards.
• Remain current with all relevant human resources industry standards and legislation.
• Provide overall administrative support within the HR Department.
• Undertake other ad hoc related responsibilities, as required.

About you:

• Customer Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Detail oriented – Care and attention to details.
• Functional knowledge – Demonstrates knowledge and competence in technical areas of HR including organizational development, progressive Colleague relations and work environment, recruitment, training, benefits administration, employment legislation, policy and program development.
• Communication – Excellent verbal and written communication with 100% fluency in English, ability to write correspondence related to the position.
• Approachability – Through personal presence, must be highly visible/approachable to Colleagues, Managers, Executives and other Shangri-La Colleagues
• Decision-making and problem solving – Responds promptly, accurately and reasonably when making decisions, ultimately ensuring successful problem resolution.
• Conflict resolution – Ability to deal effectively with all Colleagues, demonstrating high levels of patience, tact, diplomacy and confidentiality.
• Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, and with a strong commitment to the career development of others.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest diplomacy of integrity, ethics and professionalism.
• Technology proficiency – Fully competent with current Windows based programs, able to compile analytic reports.
• Minimum 2-3 years previous Human Resources/Administrative work experience (hotel/hospitality background preferred).
• Knowledge of Employment Standards Act and Ontario Labour Law.
• HR Management and/or Hospitality Degree preferred.
• CHRP designation achieved or underway preferred
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.