Perks: Competative competition; annual bonus paid quarterly; 401K with matching funds, health insurance with options, PTO, job security and growth opportunities.

“Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. We are currently seeking team members who enjoy engaging with the public while providing a positive guest experience. Our mission is: “To be the first choice of both our guests and team members.”

We are currently recruiting for a Front Office Manager to join our team! Various locations in our portfolio (www.ascent-hospitality.com)

Lead front office activities of hotel and proactively look for opportunities to create memorable experiences for our guests! Responsible for driving excellent guest service results and assisting guests with aspects of their stay, reservation and room assignment activities including various requests and inquiries. Ensure team members are provided training, support and tools to take care of our guests. Their expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.

ESSENTIAL FUNCTIONS:

Scheduling of guest services front desk representatives, night audit staff and breakfast attendants (as applicable)
Fulfill shift(s) as Manager on Duty as assigned.
Hands on approach to leading the Guest Services team.
Maintains staffing levels of the department.
Maintains supplies and inventory controls for the Front Office and Pantry.
Provide management support and coverage in other areas of hotel (as needed)
Review all schedules, ensuring all issues are identified and addressed
Conduct guest services meetings and ensure employees are kept informed
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete credit check daily.  Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Recruit, manage, and train, Front Office Team
Train front desk/guest services, night audit staff on all Company and Brand standard programs
Train front desk/guest services, night audit, staff on rewards programs and requirements
Maximize room occupancy at best rates.
Establish consistent Standard Operating Procedures
Ensure staff is in compliance with Company Appearance and Grooming standards.
Assigns duties and shifts to team members and observes performances to ensure adherence to hotel policies and established operating procedures.
Review guest experience scores; review scores with staff; make recommendations for improvement
Ensure that the staff is in proper uniform including name tags and in good condition
Respond to all guest inquiries, complaints and special requests.
Create work environment where staff are motivated, productive and positive
Track all of corporate accounts
May be required at any time to assume the job duties of the Front Desk Clerk or any other position which is directly supervised by this position.
Comply with hotel security, fire regulations, and all health/safety regulations and legislation
Oversee smooth operation of breakfast service (as applicable)

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Previous experience as a front desk, guest service supervisor or manager preferred
Must have excellent leadership and organizational skills.
Must have excellent customer service skills
Must have excellent verbal and written communication skills
Must be familiar with Microsoft Office
Must be familiar with operation of office equipment e.g.- copier, printer, facsimile machine, telephone etc.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Must be able to work without constant supervision.
Required to work desk shifts as needed

PHYSICAL DEMANDS:

Ability to stand for the entire scheduled shift.
While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

High school education required. Some college Some college preferred.
Minimum one (1) year in a management role in a hotel required.
Must be able to effectively lead a team
Knowledge of and ability to operate personal computers and various property specific applications.
Ability to read and speak English fluently. Second or multiple languages are a plus.
Ability to perform under pressure.

EEO Employer

Ascent Hospitality

Company Profile

Ascent Hospitality is a vertically integrated hotel development and management company. Our current portfolio consists of over 40 Select Service, and Full Service Hotels comprising over 3000 luxurious rooms in major leisure, business, and convention markets across the United States.

Ascent Hospitality’s Corporate Headquarters is currently located in Buford, Georgia. We have the necessary Corporate structure and proven resource capability developing and operating Hotels all across the United States.

Ascent Hospitality’s development and management expertise covers the full spectrum of hospitality from limited service, extended-stay, historic-boutique to full-service hotels.

Ascent Hospitality has a proven track record in all aspects of the hospitality business including:

Hotel Development and Construction Management
Hotel and Restaurant Operations
Accounting Services
Hotel Renovation Projects
Human Resource Management
Internet Distribution and eMarketing
Sales & Marketing
Revenue Management

Our management team has had extensive experience with most major franchises, which recognize Ascent Hospitality for its commitment to excellence.

We have consistently maintained our commitment to building long-term relationships with our franchisors, lenders, and most importantly our guests. It is our commitment to excellence that has provided steady, positive results in a constantly changing economic environment. We have assembled an experienced and entrepreneurial hospitality management team capable of achieving focused objectives. Our senior management has over 50 years of combined experience in all segments of the lodging industry, and has proved highly successful in the pre-opening, new property opening, takeover, re-positioning, and optimization of all hotel operations.

Ascent Hospitality is poised and ready for the ascent. We welcome you to join us.