Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

TownePlace Suites by Marriott Miami Homestead

Settle into a great stay at our Homestead hotel

Stay at the TownePlace Suites Miami Homestead, nestled between the Everglades and Biscayne National Parks with easy access to area attractions such as the Homestead Miami Speedway. Located at the Gateway to the Keys, our pet-friendly, extended stay hotel offers spacious suites with plush bedding and a variety of modern amenities including an on-site bocce court, basketball court, outdoor patio with Weber grills and game room with three large TVs and Xbox consoles. Start your day by preparing a meal at your in-suite full kitchen or stop by our complimentary hot breakfast buffet. Business travelers will appreciate our suites' ergonomic workstations and free high-speed Wi-Fi. Stay fit in our 24-hr Fitness center or go for a swim in our sparkling outdoor pool. Host your next meeting or social event in our venue with AV equipment and an on-site special events team. Whether you're visiting a loved one at Homestead Hospital or conducting business in South Florida, settle into a great stay at our Homestead hotel.