Job Description

Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Benefits:

Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)

Inn At Bellefield by Residence Inn (Hyde Park)

INN AT BELLEFIELD / HYDE PARK

Inn at Bellefield / Hyde Park is conveniently located in the Hudson River Valley, directly across the street from The Culinary Institute of America. Stay for a night, a weekend, or even a few months in our spacious suites with fully equipped kitchens, comfortable plush beds with crisp linen, separate living rooms, ergonomic workstations, and complimentary Wi-Fi. Experience our world-class exceptional service, savor our exquisite local culinary delicacies and enjoy our bright and nature-inspired spaces when you stay in our world-class Hyde Park NY Hotel. Energize your day with our fresh seasonal offerings at our complimentary full breakfast, available seven days a week. Strengthen your body and soul, in our state-of-the-art fitness center and complete your day at our bar, The Storyteller. Indulge in our signature local wine, craft beer, and spirits as you relax and unwind by our cozy outdoor fire pit.