Rooms Division Manager

Temps plein

The Rooms Division Manager will be a dynamic and hands-on leader responsible for overseeing all aspects of the Front Desk and Housekeeping Departments. This role is critical in developing and executing strategies to ensure exceptional guest satisfaction, operational efficiency, and adherence to the high standards of our new upscale brand. The ideal candidate will possess a strong background in rooms division management, a passion for service excellence, and the ability to thrive in a fast-paced, evolving environment.

Responsibilities:

• Lead and manage the Front Desk and Housekeeping departments to ensure seamless operations and exceptional guest experiences.
• Oversee guest relations to ensure high levels of customer service and satisfaction.
• Recruit, train, mentor, and develop talented and engaged team members, fostering a culture of continuous improvement and teamwork.
• Foster open communication and collaboration within the Rooms Division and with other hotel departments (e.g., Sales & Marketing, Food & Beverage, Engineering).
• Prepare and manage the Front Desk and Rooms Division budget, ensuring effective cost control and maximization of revenue opportunities
• Monitor and assesses service and satisfaction trends, evaluates and addresses issues and make improvements accordingly.
• Attend as needed, lead guest service training initiatives and continuously assess service quality through audits and guest feedback
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
• Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards
• Manage, schedule shifts, and monitor staff performance
• Utilize labor management tools to schedule and control labor costs
• Participate in various hotel meetings to discuss operations and improvements
• Work closely with the General Manager to establish and monitor operational policies and guidelines
• Ensure compliance with all safety, health, and legal regulations related to hotel operations, including OSHA, fire safety, and environmental protocols
• Attend and actively participate in departmental and management meetings, contributing insights and recommendations to improve operations

Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

Qualifications:

• Hospitality Management degree preferred
• Minimum of 5-7 years of progressive leadership experience in Rooms Division operations within a full-service hotel environment, with at least 3 years in a Director or senior management role overseeing both Housekeeping and Front Office.
• Proven experience in managing and developing teams, as well as driving guest satisfaction and operational efficiency.
• Proficient with Microsoft Office Suite or related software. In-depth knowledge of hotel management software and systems (e.g., Opera, Roomkey).
• Strong financial acumen, with experience in budget management, forecasting, and revenue optimization.
• Excellent leadership, communication, interpersonal, and problem-solving skills.

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.