Banquet Set-Up Lead

Temps plein

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary of Position:

The Lead Houseperson/Set-up is responsible for organizing and supervising the setting up, breaking down and servicing of all meeting rooms and food functions in accordance with Arizona Grand Resort’s high standards of quality.

Essential Functions:

• Communicate with management, line staff, an other departments on a per shift basis, to ensure daily objectives are met.
• Plan the physical layout of all function rooms.
• Interact with clients to ensure all needs and goals are met to produce a successful convention and food function.
• Ensure equipment is maintained to the Arizona Grand Resort standards of quality.
• Ensure parcels are correctly delivered to all meeting rooms.
• Other supportive functions as determined by the manager. 

Qualifications:

Education: High School Diploma or equivalent required. 

Experience: Minimum of six months prior ballroom experience required. 

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Ability to lift 100+ pounds for extended periods of time.
• Ability to push and pull up to 500 pounds.
• Ability to perform all of the Set-up staff essential functions.
• Ability to supervise a large staff effectively.
• Must possess excellent organizational and prioritizing skills making quick and accurate decisions.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.