Front Office Manager

Sonesta ES Suites New Orleans Convention Center
New Orleans, LA

Una propiedad de: Dimension Hospitality
Publicado 11 de noviembre de 2026 por Dimension Hospitality

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Compensación: 45.000 $ a 50.000 $ por año

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. 

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check ins, check outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end of day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service focused front office environment
  • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team oriented environment
  • Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences
  • Flexible to work any shifts, including holidays and weekends.

    Sonesta ES Suites New Orleans Convention Center


    Welcome to New Orleans

    Experience the warmth of Southern hospitality at Sonesta ES Suites New Orleans Convention Center. Feel right at home with our complimentary breakfast and coffee each morning, plus everyday treats to enhance your stay. Spread out in our spacious suites complete with fully equipped kitchens. Make use of our amenities and features including an outdoor pool and patio, free Wi-Fi, on-site parking and laundry services, and more.

    Discover the highlights of New Orleans from our suite hotel, ideally situated near top local attractions. Stay minutes from the National World War II Museum, Caesars Superdome, and Jackson Square. And if you're searching for a hotel near Tulane University or Loyola University, Sonesta ES Suites is conveniently located just a short drive from both campuses.

    Extend Your Expectations with Sonesta ES Suites.

    Dirección 345 St. Joseph Street, New Orleans, LA 70130
    Tipo de propiedad Extended Stay
    # Empleos 3

    Acerca de Dimension Hospitality

    Great Hospitality doesn't just happen. But it definitely happens here.

    Recently celebrating our 35th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels.  Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.


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