Food & Beverage Supervisor

OVERVIEW

The Food & Beverage Supervisor partners with restaurant management to oversee daily restaurant operations, ensuring proper training, supervision, and development of team members. This position is responsible for maintaining Omni Las Colinas service standards while creating memorable guest experiences through genuine hospitality, exceptional service, and WOW moments.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain regular attendance in accordance with Omni standards and scheduling requirements, including flexibility to meet hotel operational needs.

• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.

• Monitor dining room operations to ensure seating availability, quality service, safety, cleanliness, and overall guest satisfaction.

• Maintain thorough knowledge of restaurant menus, food offerings, and beverage selections.

• Ensure team members complete all required dining room side work and opening and closing checklists.

• Monitor liquor inventory levels, maintain appropriate pars, and order daily operational supplies as needed.

• Monitor food and liquor requisitions to ensure proper inventory controls.

• Maintain bar controls, safety procedures, and operational standards.

• Conduct pre-shift meetings and ensure all departmental training requirements are completed monthly.

• Follow up on established training procedures and provide ongoing coaching and development to team members.

• Address guest comments and complaints promptly and professionally, ensuring guest and member satisfaction.

• Engage with guests, encourage feedback, and promote positive dining experiences.

• Maintain an active presence on the restaurant floor during peak business hours, motivating the team and providing operational support as needed.

• Observe, coach, and correct service behaviors in a professional and constructive manner.

• Work closely with the culinary team to ensure efficient operations and consistent food quality and service.

• Assist management with weekly and monthly scheduling and labor forecasting.

• Participate in interviewing, recruiting, and selection activities as needed.

• Assist with monthly Moments of Service (MOS) audits and ensure compliance with established service standards.

• Submit maintenance requests and follow up to ensure timely completion.

• Maintain knowledge of the resort property, amenities, and scheduled events.

• Attend departmental meetings and complete all required company training.

• Perform other duties and responsibilities as assigned by restaurant management.

QUALIFICATIONS & REQUIREMENTS

• One year of experience in a Food & Beverage supervisory or management role preferred.

• Must obtain and maintain valid Texas Food Handler and TABC certifications.

• Ability to communicate clearly and professionally in English, both verbally and in writing, with guests, members, management, and co-workers, in person and by telephone.

• Ability to work effectively in a fast-paced environment while managing multiple priorities.

• Previous serving and cash-handling experience preferred.

• Availability to work flexible schedules, including evenings, weekends, and holidays.

• Strong organizational skills and the ability to meet deadlines.

• Basic knowledge of Food & Beverage financial operations, including cost controls, inventory management, and par levels preferred.

• Strong attention to detail, leadership, and customer service skills.

• Knowledge of emergency procedures and the ability to identify and prevent potential safety hazards.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods, including throughout an entire shift.

• Ability to move, lift, carry, push, pull, and place objects of moderate weight, with or without reasonable accommodation, in accordance with applicable requirements.