General Manager

General Manager

Hampton Inn Richwood | Richwood, Kentucky

Managed by Rolling Hills Hospitality

The Opportunity

Rolling Hills Hospitality is seeking an experienced, hands-on General Manager to lead the Hampton Inn Richwood.

This is an opportunity to take the lead at an established, high-performing Hilton property. The 91-room Hampton Inn Richwood operates at consistently high occupancy, has a strong reputation for guest satisfaction and cleanliness, and was recognized with Hilton's Conrad Award in 2025.

We are looking for a General Manager who can build on that success. The right leader will bring strong Hilton and select-service hotel experience, enjoy developing people, understand the financial side of the business, and know how to maintain high standards in a busy hotel.

The goal is not to rebuild the property. It is to provide strong, consistent leadership to a successful hotel and help a good team continue to get better.

What You'll Do

As General Manager, you will have overall responsibility for the hotel's people, guest experience, financial performance, and day-to-day operation.

You will:

• Lead, coach, and develop the hotel team while creating clear expectations and accountability.
• Maintain Hilton brand standards and a consistently strong guest experience.
• Stay visible in the operation and understand what is happening throughout the hotel.
• Recruit, train, retain, and develop team members and department leaders.
• Build a strong leadership bench and develop employees who are ready for greater responsibility.
• Monitor guest feedback and take action when service or operational trends need attention.
• Maintain strong standards for housekeeping, cleanliness, property condition, safety, and preventative maintenance.
• Manage labor and other controllable expenses while protecting the guest experience.
• Understand hotel revenue performance, forecasts, budgets, and P&L results.
• Work closely with Revenue Management and Sales to maximize occupancy, rate, and overall hotel performance.
• Maintain effective relationships with Hilton, vendors, community partners, and Rolling Hills Hospitality support teams.
• Communicate issues early, determine appropriate solutions, and follow through until they are resolved.
• Create an environment where employees feel respected, informed, supported, and accountable for their work.

What We're Looking For

Our ideal candidate has previous hotel leadership experience and understands the pace and accountability required to operate a high-occupancy select-service hotel.

Preferred qualifications include:

• Previous General Manager, Assistant General Manager, or comparable hotel leadership experience.
• Hilton experience strongly preferred.
• Experience leading a select-service or focused-service hotel.
• Strong understanding of hotel operations, guest satisfaction, labor management, budgeting, and financial performance.
• Experience recruiting, coaching, and developing hotel employees and managers.
• Familiarity with Hilton systems, including PEP, is preferred.
• Ability to use operating and financial information to identify problems and make sound decisions.
• Strong communication, organization, and follow-through.
• Willingness to be present in the operation and step in when the business requires it.

The Property

Hampton Inn Richwood is located along the I-75 corridor in Northern Kentucky and serves a healthy mix of transient and regional demand. The property regularly operates at high occupancy and benefits from seasonal travel associated with the nearby Williamstown area and Ark Encounter.

This is an established hotel with strong guest scores, a proven housekeeping operation, and a team accustomed to performing at a high level. The successful General Manager will inherit a solid foundation and will be expected to protect those standards while continuing to strengthen the operation.

About Rolling Hills Hospitality

Rolling Hills Hospitality is a Cincinnati-based hotel management and development company with a growing portfolio of branded and independent hotels. Since beginning with a single Kentucky hotel in 2005, the company has grown to approximately 20 properties across multiple markets and major hospitality brands.

We believe successful hotels start with capable people and strong leadership. Our General Managers work closely with regional leadership and RH Support teams while maintaining ownership and accountability for their hotels.

As Rolling Hills continues to grow, we are investing in clearer operating standards, leadership development, training, succession planning, and stronger connections across our portfolio.

Why Join Rolling Hills?

We are looking for leaders who want more than responsibility for a building. We want General Managers who want to develop people, contribute ideas, improve the way we operate, and grow with the company.

At Rolling Hills, you will have access to regional and Support Office resources while maintaining meaningful ownership of your hotel's operation. You will also become part of a larger community of General Managers who share successful practices, solve problems together, and help shape how our company operates as we grow.

If you are an experienced hotel leader who enjoys building teams, maintaining high standards, and taking ownership of results, we'd like to hear from you.

Rolling Hills Hospitality is an Equal Opportunity Employer.