Assistant General Manger

Assistant General Manager Aloft Hotels by Marriott

Position Summary

At Aloft Hotels, we do things differently. We believe travel should be vibrant, social, and technology-driven. We're looking for an energetic, hands-on Assistant General Manager (AGM) who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences while developing high-performing teams.

The Assistant General Manager serves as the General Manager's right hand, overseeing daily hotel operations, driving financial performance, ensuring brand compliance, and creating a culture where associates and guests feel valued. This role requires a leader who leads by example, embraces Marriott's service culture, and is committed to operational excellence.

Primary Responsibilities

Operations Leadership

• Assist the General Manager with the overall operation of the hotel.
• Lead daily operations across Front Office, Housekeeping, Food & Beverage, Engineering, and other operating departments.
• Ensure exceptional guest satisfaction by proactively resolving service concerns.
• Maintain Marriott Brand Standards and ensure successful QA inspections.
• Conduct daily stand-up meetings and operational briefings.
• Serve as Manager-on-Duty as scheduled.

Guest Experience

• Foster a guest-first culture throughout the hotel.
• Respond to guest feedback and online reviews professionally and promptly.
• Empower associates to recover service opportunities quickly and effectively.
• Promote the unique Aloft lifestyle experience through energetic and engaging service.

Financial Performance

• Assist in achieving revenue, profit, and GOP targets.
• Monitor labor costs, payroll, scheduling, and productivity.
• Control expenses while maintaining service standards.
• Review daily financial reports, STR reports, forecasts, and departmental performance.
• Support budgeting and forecasting initiatives.

Team Leadership

• Recruit, train, coach, and develop associates.
• Conduct performance evaluations and ongoing coaching.
• Promote Marriott's culture of respect, diversity, and inclusion.
• Ensure compliance with company policies and employment practices.
• Foster employee engagement and recognition programs.

Sales & Revenue Support

• Partner with Sales and Revenue Management to maximize occupancy and ADR.
• Support local sales initiatives and community engagement.
• Assist with group arrivals and special events.

Safety & Compliance

• Ensure compliance with Marriott policies, local regulations, OSHA standards, and health requirements.
• Maintain a safe and secure environment for guests and associates.
• Support emergency response procedures and risk management initiatives.

Qualifications

Required

• Minimum 4 years of hotel management experience.
• At least 2 years in a leadership role supervising multiple departments.
• Strong knowledge of hotel operations including Front Office, Housekeeping, and Food & Beverage.
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Preferred

• Marriott brand experience.
• Experience with FOSSE, MGS, GXP, LightSpeed PMS, SPOG or similar hotel management systems.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Food & Beverage operational experience.
• Revenue management and budgeting experience.

What We're Looking For

The ideal candidate is:

• A visible, hands-on leader
• Passionate about hospitality
• Calm under pressure
• Financially minded
• Guest-focused
• Results-driven
• Team-oriented
• Adaptable and energetic
• Committed to developing future leaders

Benefits

Eligible associates may receive:

• Competitive salary
• Performance bonus opportunities
• Marriott hotel discounts worldwide
• Medical, dental, and vision insurance
• Paid time off
• Professional development and Marriott training opportunities
• Career advancement within companies portfolio

Why Aloft?

At Aloft Hotels, we celebrate individuality, creativity, and genuine hospitality. Our hotels combine modern design, vibrant social spaces, and exceptional service to create memorable guest experiences. If you're ready to grow your leadership career with one of the world's most recognized hospitality brands, we'd love to meet you.

Aloft Hotels by Marriott is an Equal Opportunity Employer committed to creating an inclusive workplace for all associates.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance