Experience Canada’s warmest welcome in Osoyoos, BC! Watermark Beach Resort is an upscale resort with a casual atmosphere. Our goal is to exceed the expectations of our guests and colleagues and to provide genuine, caring service. Our associates are active both at work and within the community.

Compensación: Desde 19,50 $ por hora

Perks: •Company events •Free on-site parking • Employee, Friends & Family rates •Restaurant discounts

Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.

Key Responsibilities

Guest Services: Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).
Administrative Tasks: Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.
Financial Transactions: Process payments (cash, card), balance cash drawers, post charges to guest accounts.
Problem Resolution: Address guest issues and complaints calmly and effectively, escalating complex problems to management.
Coordination: Communicate with housekeeping, maintenance, and other departments to meet guest needs.
Lobby Management: Maintain a clean, organized, and welcoming reception area.

Essential Skills

Excellent customer service & communication.
Professional and friendly demeanor.
Ability to multitask in a fast-paced environment.
Problem-solving and conflict resolution.
Proficiency with booking systems and basic office software.

Watermark Beach Resort

Join The Watermark Family!

Searching for a career in hospitality, or a seasonal job in one of Canada’s most uniquely-scenic regions? Join our incredible team at the Watermark Beach Resort in Osoyoos, British Columbia. We’re always searching for exceptional individuals that embody our world-class hospitality values our guests return to season after season.

In addition to working in a supportive and encouraging team environment, you’ll experience the one in a lifetime opportunity to live in the stunning South Okanagan. Spend your down time exploring incredible natural vistas, experience award-winning wineries and find restoration on beautiful Osoyoos Lake. Discover our many job opportunities and become a part of the Watermark family.

Watermark Beach Resort is always looking to recruit exceptional individuals to gain experience in the tourism and hospitality industry. Find the perfect Osoyoos job while living and working in the beautiful South Okanagan. Spend your days off at award-winning local wineries, hiking and biking through incredible natural vistas, or boating on Osoyoos Lake. Our team strives to create a workplace culture that is the envy of the industry. You’ll love it here!