Rooms Controller
Tiempo Completo
Four Seasons Hotel and Residences at the Surf Club
Surfside, FL
Publicado 22 de septiembre de 2026 por Four Seasons Hotels & Resorts
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About the role:
The Rooms Control Coordinator will work in partnership with Front Desk,Revenue, Housekeeping, and other operational departments with a focus on managing the hotel's room inventory to maximize revenue pertaining to guestrooms& suites.
What you will do:
Block the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests
Ensure the hotel is set up for success by appropriately blocking guestrooms & suites by balancing room types to enhance revenue opportunities.
Partner with the Revenue Team to identify potential upsell opportunities, determine appropriate pricing strategies, and prepare daily upsell target list. Communicate effectively with the Front Desk Team and coordinate with Housekeeping to ensure upgraded inventory is cleaned, inspected, and available for arriving guests in a timely manner.
Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances
Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue
Manage Out of Order and Out of Service rooms’ inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team
What you bring:
Experience working within a luxury hotel or similar environment
5 years of Front Desk and/or Reservations experience
Excellent interpersonal and communication skills
Strong attention to detail and technical proficiency
Strong knowledge of room inventory management and room assignment strategies
Experience working with Opera or a similar Property Management System
What we offer:
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking
Schedule & Hours:
Full time (days, evening, weekends and holidays.)
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Four Seasons Hotel and Residences at the Surf Club
Join our team at Four Seasons Hotel and Residences at the Surf Club
| Dirección | 9011 Collins Avenue, Surfside, FL 33154 |
|---|---|
| Tipo de propiedad | Hotel |
| # Empleos | 22 |
Acerca de Four Seasons Hotels & Resorts
About Four Seasons
Times change, but our dedication to perfecting the travel experience never will. Our highly personalized 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from a single hotel to 90 in 36 countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over more than 50 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.
Service Culture
Many years ago, Four Seasons set out to create a corporate mission statement that would guide the actions of everyone in the organization. Our goals, beliefs and principles are the foundation of the work we do every day on behalf of our guests.
Who We Are We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world's premier luxury hospitality company.
What We Believe Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
How We Succeed We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers and our employees.
How We Behave We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.
Careers
Four Seasons offers an award winning work environment and an excellent benefits package which includes:
- Competitive salary and wages
- 401 (k) Retirement plan with company match
- Excellent training and development opportunities
- Complimentary stays at other Four Seasons properties worldwide
- Complimentary meals on duty
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