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As a Reservation Agent, the ideal candidate serves as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries with professionalism, warmth, efficiency, and attention to detail, while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement that reflect the highest standards of service excellence, from the resort’s pre-opening phase onward.

Essential Functions

Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts.
Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences.
Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities.
Assist guests with reservation modifications, cancellations, upgrades, and special requests.
Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures.
Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach.
Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership.
Operate telephone and reservation systems with accuracy and efficiency.
Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings.
Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices.
Perform additional duties and responsibilities as assigned to support operational and business needs.

Minimum Requirements

Bilingual in English and Spanish, with strong verbal and written communication skills in both languages.
Degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field preferred.
3 years of previous hotel or call center experience preferred.
Computer proficiency, including Microsoft Office and Windows.
Passion for luxury hospitality, hotels, and guest experience excellence.
Previous hotel, resort, hospitality, or luxury call center experience preferred.
Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences.
Exceptional verbal and written communication skills with a polished and professional demeanor.
Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations.
Highly organized with strong multitasking, time management, and attention-to-detail skills.
Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences.
Receptive to coaching and committed to continuous improvement and professional growth.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Hotels & Resorts Carretera Punta de Mita

The Beachside Resort is Slated for Completion in Late 2026

PUNTA DE MITA, MEXICO

BOOK YOUR NEXT TROPICAL GETAWAY AT OUR PUNTA DE MITA RESORT

Escape to the white sands at Omni Pontoque Resort at Punta de Mita. This luxurious beachfront resort in Mexico is surrounded by lush jungle and swaying palms, while the interior’s clean lines and contemporary design evoke a modern beach house. When you step into any of our Mexico resort’s 202 guest rooms, 42 suites, or two villas, your eye will be drawn straight through to stunning views of the Pacific Ocean. Pass under jungle shadows to reach your treatment room at the luxurious spa for a restorative massage or body scrub. Spend days splashing in the ocean surf or lounging by one of three resort pools, and discover regional inspired Mexican cuisine at three unique restaurants, each with ocean views. With over 27,000 square feet of meeting space, including an open-air pavilion, host an intimate destination wedding in Punta de Mita or an energizing conference at the coastline.

Dirección	#1697 BahÃa de Banderas NAY MX CP, Punta de Mita 63734, Mexico
Tipo de propiedad	Resort
# Empleos	10

Acerca de Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.