Operations Manager
Tiempo Completo
Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus
Baltimore, MD
Publicado 9 de septiembre de 2026 por Dimension Hospitality
Compensación: 60.000 $ a 70.000 $ por año
You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.
The Role
As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.
What You Will Be Doing
- Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
- Lead, coach, and support department managers and team members across hotel operations
- Monitor guest satisfaction scores and implement service improvement initiatives
- Address and resolve guest concerns promptly and professionally
- Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
- Manage staffing levels, scheduling, employee development, and performance management
- Review operational reports, labor costs, revenues, and expenses to support business goals
- Coordinate with all departments to ensure seamless communication and service delivery
- Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
- Support budgeting, forecasting, inventory management, and cost-control initiatives
- Assist with recruitment, onboarding, and training programs
- Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
- Foster a positive, professional, and guest-focused work environment
Why You Will Love It Here
- Opportunity to lead hotel operations and make a direct impact on guest satisfaction
- Professional growth and advancement opportunities within hospitality leadership
- Collaborative and supportive team environment
- Dynamic workplace where every day brings new challenges and opportunities
- Ability to develop teams and drive operational success
Ready to Join the Team
If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.
Apply now.
EOE
Qualifications
What Makes You You
Flexible to work any shifts, including holidays and weekends.
Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus
Our Hotel
Let Residence Inn Baltimore at The Johns Hopkins Medical Campus welcome you to an accommodating, comfortable stay. Our hotel near downtown Baltimore, MD, is just steps from The Johns Hopkins Hospital, Johns Hopkins School of Nursing and Kennedy Krieger Institute. Designed for modern travelers, our extended-stay hotel in Baltimore, MD, offers premium amenities to help you thrive away from home. Stay fueled for success with our hotel's complimentary breakfast buffet. Our rooftop restaurant, 16 on the Park, serves Maryland-inspired favorites and libations to pair with stunning views of the city, while our Lobby Bar & Lounge allows you to unwind after a long day. Connect to our high-speed Wi-Fi and find a new recipe to make in your suite's full-size kitchen. Catch up on work at your desk's ergonomic chair before plunging into plush bedding for a restful night of sleep. From unexpected perks to familiar accommodations, Residence Inn Baltimore at The Johns Hopkins Medical Campus guarantees you will enjoy your stay.
| Dirección | 800 North Wolfe Street, Baltimore, MD 21205 |
|---|---|
| Tipo de propiedad | Extended Stay |
| # Empleos | 4 |
Acerca de Dimension Hospitality
Great Hospitality doesn't just happen. But it definitely happens here.
Recently celebrating our 35th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels. Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.
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