F&B Assistant Manager

Tiempo Completo

Overview:

The Assistant Manager willprovide proper training and supervision of all associates in the outlets of the operation.Theywill ensure prompt, courteous service and the overall success of the restaurantby conductingguest satisfaction surveys andutilizingfinancial controls.

Responsibilities:

• To consistently ensurethe maximumguest satisfaction while dining in the restaurant.

• Pre-mealmeetingconducted with service staffon a daily basis.

• Supervision of floor during operation.

• Ensure that service personnel follow serviceprotocolincluding steps of service.

• Handle all complaints to the guests' satisfaction.

• Make the staffa weeklyschedule.

• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.

• Ensure theside-stationsare fully stocked with equipment.

• Makesure the beverage machines are functioning properly.

• Ensure station rotation in seating.

• Assistin seating or service ofguestsas necessary.

• Monitor productivity of service staff.

• Monitor the quality and consistency of the food product.

• Making sure special boards and/or descriptionsare postedaccurately.

• To be familiar withclients so thatthere is constant recognition of all repeat guests.

• Review reservationson a daily basisand check against the VIP list from the front desk.

• All special attention detailsare handledproperly.

• Maintain the physical atmosphere and cleanliness of the restaurant.

• Ensure the staff’s uniforms and appearances meet specifications.

• Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.

• Make sure all equipmentis ingood condition and clean.

• All lights and musicadjustedappropriately for each meal period.

• Constantly perform positive up-selling techniques with service staff.

• Be familiar with all beverage-related procedures and equipment andassistthe cashier when needed.

• Know and adhere to all company policies and procedures.

• Know emergency procedures and work to prevent accidents.

• Be familiar with and enforce all policies related to liquor liability laws.

• Perform any and all other duties assigned and/or required by management.

Qualifications:

• PreviousRestaurant Manager Experiencerequired

• Flexible schedule including evenings, weekends, and holidays

• Understanding of financial statements and labor productivity

• Must have unexpired Food Handlers and TABC – or obtain upon hire.

• Must be able to stand and walk for an extendedperiod of timeor for an entire shift.

• Must be able to move, lift, carry, push, pull, and place objects of moderate weight withoutassistance.

• Working inthe interiorof hotel, diningroomand restaurant kitchen, with occasional travel around resort property as needed.

• Exposure to various cleaning chemicals.

• Exposure tofood items and beverages.