Director of Activities, Marina and Waterpark

Tiempo Completo

Description

Strategic Leadership & Department Oversight

• Lead the combined Activities & Marina department, including the marina, recreational programming, and the new water park.
• Own the overall performance of marina operations (through the Marina Manager), activities, and water park experiences.
• Develop and execute annual operating plans, budgets, and forecasts for Activities, Marina, and the water park.
• Drive revenue growth through slip occupancy, fuel sales, activities packages, charters, special events, water park admissions/packages, and ancillary offerings.

Programming, Guest Experience & Curating Activities

• Design, implement, and continuously improve a diverse calendar of recreational activities, water sports, family programs, special events, and experiential offerings.
• Program and curate high-quality guest experiences that align with Hawks Cay’s luxury island lifestyle and brand standards.
• Ensure seamless integration of marina, activities, and water park offerings as a cohesive resort amenity.
• Monitor guest satisfaction and feedback; implement improvements that elevate the overall waterfront, activities, and water park experience.

Group Business, Team Building & Preselling

• Lead and support group recreation and team-building activities for corporate, association, and social groups.
• Collaborate with Sales and Catering on the preselling of activities, marina services, water park experiences, and customized team-building or recreational packages.
• Develop and deliver group-focused recreation and team-building programs that enhance the overall group experience and drive incremental revenue.

Water Park Operations & Life Safety / Risk Management

• Provide overall leadership and accountability for the new water park, including the two 40-foot slides and all related attractions and amenities.
• Establish and enforce comprehensive life safety and risk management protocols for the water park, marina, and all recreational activities.
• Ensure full compliance with all applicable safety regulations, industry standards, and resort policies related to aquatic operations, slide operations, guest supervision, and emergency response.
• Oversee staff training, certification, and ongoing competency in life safety, emergency procedures, and risk mitigation.
• Partner with Engineering, Security, and resort leadership on maintenance, inspections, and continuous improvement of safety systems and procedures.

Marina Leadership

• Provide high-level direction and accountability for marina operations, safety, compliance, and guest service standards through the Marina Manager.
• Oversee capital planning, major maintenance projects, and long-term marina asset management in partnership with Engineering and resort leadership.
• Ensure the marina operates as a profit center while maintaining the highest safety and environmental standards.

Team Development & Cross-Functional Collaboration

• Recruit, develop, and lead the Marina Manager and Activities/Water Park leadership team; build a high-performing, service-oriented culture.
• Collaborate closely with Rooms, Food & Beverage, Sales, Catering, and Engineering to deliver a coordinated guest and group experience.
• Represent the department in resort leadership meetings and contribute to broader operational and guest satisfaction initiatives.

Compliance, Safety & Administration

• Ensure full compliance with all applicable maritime, aquatic, safety, environmental, and labor regulations.
• Oversee training programs related to safety, guest service, and operational excellence across all areas of responsibility.
• Perform other duties as assigned by the General Manager.

Qualifications

• 5+ years of progressive leadership experience in marina operations, resort recreation/activities, aquatic facilities, or a combination of these, with at least 2–3 years in a director or senior management capacity preferred.
• Demonstrated success managing P&L, budgets, and revenue-generating amenities in a luxury resort or hospitality environment.
• Experience with group recreation, team-building programs, and preselling activities or packages strongly preferred.
• Strong background in programming and curating guest experiences, with proven ability to elevate guest satisfaction.
• Knowledge of life safety and risk management best practices for aquatic facilities and water parks (including high slides) preferred.
• Exceptional leadership, communication, and guest relations skills.
• Ability to balance strategic thinking with operational accountability in a fast-paced resort setting.
• Bachelor’s degree in Hospitality, Recreation Management, Marine Studies, or related field preferred; equivalent experience considered.
• Relevant certifications (USCG license, CPR/First Aid, Certified Marina Manager, aquatic facility operator, or similar) strongly preferred.

• Competitive salary
• Health, dental, and vision insurance (eligibility based on hours worked)
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on resort accommodations, dining, and activities
• Professional development and training opportunities
• Employee recognition programs
• Complimentary meals (based on position)
• Supportive, team-oriented work environment in beautiful Florida Keys resort setting

Hawks Cay Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.